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Many said their health system performs well in critical areas, such as being up to date with the latest treatments and innovations. Across all countries, introducing the latest medical treatments and innovations (48%) and optimizing the overall health experience regardless of race, location or personal circumstance (46%) are perceived to be strong features of health systems.
Considering that consumers put the most emphasis on access when it comes to value, only 37% of global consumers in the survey said their health system offered good, very good or excellent access to care.
What drives health system performance? For consumers, there are three factors:
- Ease of using health care services
- Access to care
- Improving health of the community
Health systems have the opportunity to improve their performance in the eyes of their consumers by focusing on these drivers
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What to expect in 2020 from global bank regulation – Americas/EMEIA
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