Barbara Porter

Managing Director, Power & Utilities, Ernst & Young LLP

Progressive customer experience leader. Entrepreneur. Driver of innovation, engagement and results. Avid reader. Enjoys running and spending time with family and friends.

Areas of focus
Power and utilities
Office Chicago, United States

Barbara brings over 25 years of operational and P&L experience developing and implementing customer service strategies as an entrepreneur and a utility executive. A strategic, transformational leader, she works with customer executive leaders to accelerate performance.

Her experience covers all areas of the customer experience including growth strategy, experience-led journey mapping, segmentation and persona development, customer service optimization, marketing and digital strategies.

Barbara’s latest thinking

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