Global review 2020

Facts and figures

      We measure our success using EY’s Long-Term Value Framework, which is built on four value dimensions: human/people value; consumer/client value; social value; and financial value.

      In 2017 EY worked on an initiative called The Embankment Project for Inclusive Capitalism. The aim was to help companies show how they create value for a full range of stakeholders: employees, supply chains, communities and society at large, as well as their shareholders.

      The resulting EY long-term value framework – built on four value dimensions: consumer/client value; human/people value; social value; and financial value – is how we have aligned the elements of our NextWave ambition.

      More recently EY also contributed to a collaborative effort convened by The World Economic Forum’s International Business Council (IBC).

      This initiative brought together 120 CEOs of the world’s largest companies, to agree on a core set of metrics to help standardize disclosures around ESG and long-term value creation.

      The initiative was designed to bring a collective, private sector voice to the importance of ESG disclosure and a way forward that would contribute to bringing consistency and comparability to these important emerging drivers of value. The proposed disclosures consider a company’s impact along four pillars aligned with the UN’s Sustainable Development Goals: planet, people, prosperity, and principles of governance.

      In this Annual Review we therefore begin to measure ourselves against the metrics as defined in the World Economic Forum IBC proposal (pdf), and, have set out how we are aligned with the UN Global Compact’s Ten Principles and the UN Sustainable Development Goals.

      Discover how we measure our impact:

      1. People
      2. Clients
      3. Society
      4. Revenue and growth


      Portrait of modern businesswoman in her office
      (Chapter breaker)

      Chapter 1


      We support EY people to build their own exceptional experiences that are as unique as they are.

      We track EY people’s perceptions and experiences of EY through our Global People Survey. At EY we think of “engagement” as a combination of factors – pride, advocacy, commitment and satisfaction – and combine these into an “engagement index”.

      We monitor our “attractiveness” through a range of external benchmarks such as Universum’s World’s Most Attractive Employer (amongst business students and science/engineering students) and the Great Place to Work (GPTW) Institute.

      Building careers with impact

      We provide the support, experiences, skills and opportunities for people to build their career at EY and beyond.

      A commitment to diversity

      An important part of our diversity and inclusiveness agenda is related to the advancement of women, and on a global basis gender balance is the most straightforward to measure and report.

      Global employer

      Collectively the EY organization is a major global employer, providing stable, high-quality jobs to more than 298,000 people in more than 150 countries – helping more clients, in more places, than ever before.


      Industrial man engineer standing in a factory
      (Chapter breaker)

      Chapter 2


      We bring the whole of the EY organization to meet EY clients’ needs. Today there are more EY clients across more markets and industries than ever before.

      Learn more about the companies we serve

      Strengthening the EY brand

      Our Global Brand Survey tracks our ambition to be the #1 brand among professional services organizations as measured by favorability and distinctiveness across clients and non-clients.


      Young woman working on the go in berlin
      (Chapter breaker)

      Chapter 3


      We are committed to building trust in the capital markets and having a positive impact on communities and the planet.

      Delivering a quality service

      Under our ambition to create long-term for society we measure the trust and confidence we are building among stakeholders, including regulators.

      Our impact on society

      Under our ambition to create long-term for society we measure our community investment and environmental impact.

      • Greenhouse gas emissions - explanatory notes

        This carbon footprint is calculated in line with the EY global carbon footprint methodology. This is based on the Greenhouse Gas (GHG) Protocol developed by the World Resources Institute (WRI) and World Business Council for Sustainable Development (WBCSD), using its “location-based” approach to reporting.

        Emissions calculations use 2020 conversion factors published by the UK Department for Business, Energy & Industrial Strategy or locally published factors where appropriate. Conversion factors used to calculate emissions from air travel include the impact of “radiative forcing.”

        In 2019, the methodology for calculating air travel emissions was updated to provide more accurate classification of domestic, short and long-haul flights, based on distance travelled. As different emissions factors apply to different haul types, the reclassification of flights has contributed to a decrease in Scope 3 emissions. For year-on-year comparison purposes, FY18 figures have been restated using the same methodology.

        Emissions from air travel are estimated using distance data that represents 90% of global spend on air travel. Emissions from office energy consumption are estimated using activity data representing 70% of the global office portfolio.

      Revenue and growth

      Child walking up a tractor track
      (Chapter breaker)

      Chapter 4

      Revenue and growth

      Our ability to achieve our ambition and fulfil our purpose depends on our sustained and sustainable financial success. Our financial ambition is to be the profession’s long-term growth leader and to adapt and find new ways to grow in our ever-evolving landscape.

      Revenue and growth