EY Singapore Personal Data Protection Notice

We generally do not collect your personal data unless:

1. It is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your authorized representative) after:
   • You (or your authorized representative) have been notified of the purposes for which the data is collected
   • You (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes
2. Collection and use of personal data without consent is permitted or required by the PDPA or other laws. 

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law). EY processes personal data for a variety of purposes. We collect this personal data directly from you. For example, if you engage us to provide services to you, if you visit ey.com “our website”, if you submit your contact details to receive marketing communications from us, if you submit event-related data to attend EY events or submit a job application via the EY careers website or if we have hired you as third-party vendors, suppliers or subcontractors.

Alternatively, we process your personal data in the context of providing professional services to your employer or service provider, for example these may include but not be limited to conducting an audit of your bank or service provider, filing tax returns for your employer, or carrying out payroll services for the company you work for. Finally, we obtain your personal data via publicly available sources, such as LinkedIn. This Notice is intended to cover all the above-mentioned scenarios.

We strictly adhere to the principle of Purpose Limitation. We will only collect personal data that is mandatorily required and relevant for the specific purposes mentioned hereinafter. We will not collect, use or disclose your personal data that is not reasonably necessary for the intended purpose. 

Where you do not provide the mandatorily required personal data, EY will be unable to satisfy its legal obligations, perform its role, provide the services, products or information to you under the respective purposes. Where the collection of any personal information is voluntary and not mandatory, EY will inform you of this prior to collection, as well as the implications of failing to provide your personal data in such circumstances.

Your personal data will be collected, used or disclosed to third parties by us for the purposes below if you fall within any of the following categories of data subjects:

In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the legitimate interests of EY or another person. Before relying on the legitimate interests exception under the PDPA, EY will assess the likely adverse effects on you and determine whether its legitimate interests outweigh any adverse effect.

In addition to what has been mentioned herein this Notice and in line with the legitimate interests exception, we will collect, use or disclose your personal data for the following purposes:

• Fraud detection and prevention.
• Detection and prevention of misuse of services.
• Network analysis to prevent fraud and financial crime and perform credit analysis.
• Collection and use of personal data on company-issued devices to prevent data loss.

The purposes listed in the above clause may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter.

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. To the extent that you have consented to the collection, use or disclosure of your personal data for any of the purposes listed above, you may withdraw consent and request us to stop collecting, using or disclosing your personal data by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.

We will respond to a request as soon as reasonably possible. In general, our acknowledgement response will made within three (3) business days of receiving the request.  All requests will be dealt with and a resolution provided to the data subject within thirty (30) days from the date of receipt of request.

Should we not be able to respond to a withdrawal request within thirty (30) days after receipt, we will inform you in writing of the time by which we will be reasonably able to respond to your request within thirty (30) days. If we are unable to make a deletion requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and extent of your request, we may not be in a position to provide you the service or process your initial request for which you shared your personal data. We shall, in such circumstances, notify you before completing the processing of your request (as outlined above). Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in the section titled “Data Protection Officer”.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

If you wish to make:

• An access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data
• A correction request to correct or update any of your personal data which we hold, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) days. Should we not be able to respond to your access request within thirty (30) days after receiving your access request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

This Notice applies to all EY personnel, our prospective and current clients, clients’ customers and/or clients’ personnel for the purpose of 

• EY protects the confidentiality and security of information it obtains in the course of its business. Access to such information is limited and policies and procedures are in place that are designed to safeguard the information from loss, misuse and improper disclosure. Additional information regarding our approach to data protection and information security is available in our Protecting your data (pdf).
• To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimized collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, and security review and testing performed regularly.

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required by EY’s internal policies and processes or permitted by applicable laws.

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data were collected and are no longer necessary for legal or business purposes.

Our Site is not intended for use by minors under the age of sixteen (16) years. EY does not knowingly collect, disclose, or sell the personal data of minors under 16 years of age through our Site. If you are under 16 years old, please do not provide any personal data even if prompted to do so. If you believe that you have inadvertently provided personal data, please ask your parents or legal guardians to notify us and we will delete your personal data.

EY member firms operate in more than 150 countries across the globe. Certain aspects of the EY infrastructure are centralized, including information technology services provided to member firms. In addition, where engagements with EY clients span more than one jurisdiction, certain information will need to be accessed by all those within the EY organization who are working on the matter. Therefore, your personal data will be transferred to and stored outside the country in which you are located, including countries with differing privacy laws.

We will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

You may contact our Data Protection Officer if you have any queries, feedback, disputes, and requests on our personal data protection policies and procedures, or if you wish to make any request in the following manner:

Contact No.        :  65357777

Email  Address   :  dpo@sg.ey.com

Address               :  Level 18 One Raffles Quay Singapore 048583

This Notice applies in conjunction with any other policies, notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated.

Effective date  : 11/12/2023

Last updated    : 11/12/2023