EY at World Retail Congress 2025

EY is proud to be a five-star Knowledge Partner at World Retail Congress in 2025 where we explored retail's new growth drivers.

EY and WRC release a new report: ‘Adapting to a New Growth Path for Retail’

This report is part of WRC’s Knowledge Partner report series and aligned with one of the 2025 Congress pillars – Business Models.

Download the report
View of St Paul's Cathedral from Millenum Bridge at dusk

Retail is changing fast – and there’s no room for passive growth.

EY and World Retail Congress have written a report to coincide with the World Retail Congress event in London: Adapting to a New Growth Path for Retail – created for leaders seeking growth opportunities amid volatility and disruption.

Discover:

  • How retailers are unlocking new growth through B2B services, retail media and service-led models
  • Why technology investment – from AI to ERP – is essential for profitability and future-readiness
  • What the latest data says about CEO confidence, macroeconomic risks and consumer behavior shifts
  • Where physical and digital spaces can be repurposed to deliver differentiated customer experiences
  • How strategic partnerships, divestments and acquisitions are transforming operating retail models

Learn how the retail model can help you adapt for growth

EY and WRC's new report, ‘Adapting to a New Growth Path for Retail’ is a playbook for bold retail reinvention.

Download the report

Our latest thinking

Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?

Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.

Malin Andrée + 1

Three ways to stay connected to the increasingly independent consumer

Consumer products companies and retailers must address the consumers’ new strategic choices on how and where they spend. Learn more.

How to balance the CPG, retail and consumer relationship

Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.

    How EY can Help

    The team

    Malin Andrée

    EY Global, EMEIA and Nordics Retail Leader
    Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.
    Stockholm, Sweden

    Michael Thompson

    EY Global Deputy and UK&I Managing Partner, Consumer and Health Industries, Ernst & Young LLP
    Passionate about fostering a truly inclusive environment where people can realize their full potential. Experienced strategic leader. Husband.
    London, United Kingdom

    Mark Chambers

    EY Americas Retail Sector Leader
    Committed to providing exceptional value across markets, people, quality and operations. 30+ years advising global companies.
    Atlanta, GA, United States

    Lisa Nijssen-Smith

    EY Oceania Consumer Products & Retail Leader
    Passionate about retail and brands. Mentor and leader of women. Curious by nature – love to know how things work. Bush walker. Mother.
    Sydney, Australia

    Silvia Rindone

    EY UK&I Strategy and Transactions Managing Partner
    Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.
    London, United Kingdom

    Jon Copestake

    EY Global Consumer Senior Analyst
    Consumer Futurist. Comic collector. WW1 poetry fan. Semi-retired marathon runner. Husband. Father.
    London, United Kingdom

    Purnima Mungur

    EY Global Consumer Strategy and Sustainability Leader
    Head of Strategy, Sustainability Go-to-Market, Consumer Products and Retail. Coach and mentor. Supporter of DE&I. Loves cooking and good food. Mother of two.
    Richmond, VA, United States

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.