The future of health is changing rapidly, as health systems move beyond digital, beyond connected, to fully leveraging the world of artificial intelligence and smart technologies. Digital innovation is accelerating and giving rise to the care models of tomorrow — many of which can only be imagined today.
Interconnecting people, the environment and infrastructure as a unified, intelligent, data-optimized system of care is the point where health becomes smart. This enables a realm of possibilities, as health heads into the space where the virtual and the physical worlds converge. Moreover, as integrated care platforms incorporate social determinant, sensor and wearable data, along with your health information into algorithms, a personalized, smart care experience is possible. This is an important shift, because in the wider environment the world is fast becoming smart — smart cities, cars, utilities and homes leverage the internet of things (IoT), data and intelligent connected systems to support economic, social and environmental sustainability.
Smarter health systems create extensive and integrated ecosystems that support improvements in consumer and workforce experiences, better care outcomes and greater access to health care services. Health systems can increase productivity, efficiency and provide better care to more people. Ultimately, we will proactively manage population health with greater precision in the future than ever before.
Globally, the COVID-19 pandemic has exposed health systems’ reliance on in-person care delivery. The pandemic has driven the health industry to the tipping point of digital transformation. History will look back on this time as the point in which health care providers and consumers finally adopted virtual care.
In EY teams’ discussions with clients over the course of the year, we have seen the conversation shift from just understanding the technologies to being focused on how to execute and become smart – especially what it takes to create a digital-first health experience and weave digital into every aspect of an enterprise.