Consumer Products & Retail

Consumers are evolving faster than ever – what they buy, how they buy it, and who they buy it from are all in play.

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Future Consumer Index: Fading allure of AI, experiences & store brands

Kathy Gramling 23 Feb 2024
women with phone voice recognition ai at home in kitchen

Our latest thinking on Consumer Products & Retail Consulting

From stockroom to boardroom: combating the $100 billion retail shrink crisis

To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting

26 Feb 2024 EY Americas

Macro Bites: How retailers can fight holiday season economic headwinds

Retailers face macroeconomic headwinds leading into the holiday season. We discuss this backdrop and strategies to thrive. Watch now.

11 Oct 2023 Isaac Krakovsky

Leveraging the EY Future Consumer Index for a more consumer-centric food system

FCI provides insights into a reimagined food system, evolving preferences and priorities of consumers. The research uncovers considerations beyond just price and taste.

12 Sep 2023 EY Americas

Zero-party: The next frontier in consumer data

Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.

04 Aug 2023 John Dubois + 1

Emerging tech in the enterprise: How to catch up to your “consumers”

Employees are the consumers of emerging tech at work. How well are CIOs and CTOs listening to their wants and needs? Read now.

02 Aug 2023 Faisal Alam + 1

Core retail principles remain king as businesses go direct-to-consumer

Uncover the retail competencies companies need to succeed in direct-to-consumer as ecommerce, store and merchandising capabilities appear across industries.

19 Jul 2023 Isaac Krakovsky

    Consumer companies’ challenges and opportunities

    Explore how consumer company leaders embrace volatility and adversity as engines for innovation, efficiency and resilience.

    EY Future Consumer Index

    COVID-19 has transformed the lives of consumers. What do they value? What will it take to serve them? How will your business adapt?

    Read more

    Sustainability insights in Consumer industries

    Consumer-facing companies have an unprecedented opportunity to shape a sustainable future. How can they seize it?

    Read more

    Case studies

    How a cosmetics giant’s transformation strategy is unlocking value

    Shiseido, the largest Japanese beauty company, is reimagining its functions, processes and systems to create a global operating model. Learn more.

    13 Sep 2023 Nobuko Kobayashi + 3

    How a frozen-foods powerhouse kept their cool on the way to being #1

    A supply chain transformation helped a frozen-foods company keep up with demand throughout the pandemic and set the table for future growth. Learn more.

    02 Jun 2022 Morgan Malone

    How to launch a sustainable direct-to-consumer business in no time

    The Innovation and Experience Design practice at EY helped a Swiss cooperative identify a market niche and launch an entirely new business. Learn more.

    28 Apr 2022 Mario Fäh

      How EY can help

      The Consumer Products and Retail Team

      Kristina Rogers

      EY Global Consumer Leader

      Global leader for consumer industries. Marketing strategist. Worked in 20 countries. Harvard MBA. Photographer. Scuba diver. Canadian fiction reader. Mother of two.

      Chicago, USA

      Jim Doucette

      Global EY-Parthenon Consumer Products and Retail Leader

      Business strategist. Consumer behavior professional. Passionate about helping clients, developing people and building teams.

      Stamford, USA

      John Dubois

      EY Consumer Data & Analytics Leader

      Entrepreneur. Consultant. Mentor. Puts clients and colleagues first, knowing the financial results will follow.

      Austin, USA
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