Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

The balance of power in the retail industry has tipped decisively. Digital is empowering customers. Range and pricing is transparent; loyalty is scarce. New channels and competitors are setting expectations of convenience, value and experience that are hard to match profitably. However disrupted they are today, retailers know they must evolve quickly, and keep evolving, because this revolution will continue.

To thrive, retailers must make rapid adjustments to maintain their balance as the industry disrupts further. They’ll evolve at the pace that’s right for their business — sustaining their profitable legacy, while adapting for the future. We help retailers transform their business to deliver the personal, seamless, omni-channel experience that shoppers increasingly demand — in a way that’s profitable and sustainable.

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

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Our latest thinking

Should retailers close stores or make them work harder?

Consumers still prefer to shop in physical retail stores. Instead of closing them, retailers should reconsider the purpose of the store. Read more.

Malin Andrée + 1

Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?

Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.

Malin Andrée + 1

Why consumers are wise to holiday sales and tracking more lasting value

Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

Malin Andrée + 1

EY Retail Intelligence solution

EY Retail Intelligence can help businesses address their data management challenges and adapt to their customers’ sustainability expectations. Learn more.
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Digital Transformation services

Discover how EY's digital transformation teams can help your business evolve quickly to seize opportunities and mitigate risks. Find out more.
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Our global team

Malin Andrée

EY Global, EMEIA and Nordics Retail Leader

Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.

Stockholm, Sweden

Mark Chambers

EY Americas Retail Sector Leader

Committed to providing exceptional value across markets, people, quality and operations. 30+ years advising global companies.

Atlanta, GA, United States

Lisa Nijssen-Smith

EY Oceania Consumer Products & Retail Leader

Passionate about retail and brands. Mentor and leader of women. Curious by nature – love to know how things work. Bush walker. Mother.

Sydney, Australia

Silvia Rindone

EY UK&I Strategy and Transactions Managing Partner

Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.

London, United Kingdom

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