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Customer

In today’s world of empowered customers, competitive advantage comes through building trust. 

Everywhere you look, technology is transforming customer experiences and expectations, and it’s happening faster all the time. In this fast-paced environment, you need to put customer trust at the center of the entire organization, enabling you to create customer relationships that lead to unwavering loyalty and sustainable profits.

EY helps companies transition to customer-centric business models and become trusted organizations to their customers. Our diverse teams of insights, experience, marketing, sales and service specialists, combined with our global connectivity and understanding of your industry issues, inspire us to ask better questions. We work with you to find innovative solutions that help create transparent and authentic customer experiences.

Transformative experiences that move people and shape markets

EY Studio+ combines design, technology and commercial insight, augmented by EY.ai and powered by our full spectrum of services.

Learn more on studio.ey.com
EY Studio+ Shape the future with confidence

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    How EY can Help

    Customer Experience by EY Studio+

    EY Studio+ helps organizations build differentiated experiences that adapt with customers and drive sustainable long-term value. Read more on studio.ey.com.

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    The Team

    Laurence Buchanan

    EY Studio+ Global Managing Partner
    Helping clients navigate the transformation age through human-centered design and digital transformation.
    London, GBR

    Duncan Avis

    EY Studio+ Americas Leader; EY Studio+ Global Marketing Transformation Solution Leader
    Trusted advisor, helping executives through complex transformations. Focused on value and outcomes balanced with the need to build the right culture for sustainable success.
    Tysons, USA

    Erik Almadrones

    EY Asia-Pacific Consulting Customer & Growth Leader
    Analytics innovator. Data-driven strategist. Digital first enthusiast. AI first mover. Relentlessly consumer-focused.
    Tokyo, JPN

    Jim Doucette

    EY-Parthenon Americas Sustainability Leader
    Business strategist. Consumer behavior expertise. Passionate about sustainability and the environment.
    Stamford, USA

    Lisa Lindström

    EY Nordics Business Reinvention Leader
    Co-founder of Doberman, now part of EY Studio+. Known for unorthodox methods for design, digitalization, customer experience, and innovation. A true change-maker.
    Stockholm, SWE

    Helen Bentley

    EY Studio+ Global Digital Strategy, Innovation and Experience Leader
    Driver of digital transformation and innovation. Creative and strategic thinker. Neurodiversity champion. Adventure sports and improvisational comedy enthusiast.
    London, GBR

    Patrick Ruijs

    EY Studio+ Global Customer Experience Solution Leader
    Curious. Optimistic. Goes for surprising results and believes in the resilience of organizations. Embraces change.
    Amsterdam, NLD

    Fabio Dotti

    EY EMEIA Business Transformation Leader
    Basketball and sports lover. Modern art collector. Traveler.
    Milano, ITA
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