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COVID-19 Enterprise Resilience Framework
Resilient enterprise
Our framework identifies nine areas businesses can address to build a structured and comprehensive approach to crisis management and business resilience.
Navigate the nine dimensions of our framework, or find out more about our Enterprise Resilience Tool.
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Employee health and wellbeing
What matters most:
- Promoting employee safety and wellbeing
- Public health information
- Support for impacted employees
Talent and workforce
Customer and brand
What matters most:
- Safety-based customer experience
- Direct to consumer and e-retail
- Packaging and delivery innovation
Financial and investor
What matters most:
- Liquidity, cash flow, credit and capital
- Regulatory/disclosures
- Investor trust
- Tax strategies and tax accounting
Risk
What matters most:
- Enterprise risk planning
- Risk identification
- Scenario planning
- Continuity and recovery
- Response and monitoring
Government and public policy
What matters most:
- Geopolitical risks
- Country risks
- Regulatory changes
- Leadership and public policy engagement
- Sustainability
Technology and infosec
Insurance and legal disputes
What matters most:
- Business interruption
- Supply chain claims
- Legal and contract disputes
- Event cancellation
Supply chain and global trade
Employee health and wellbeing
What matters most:
- Promoting employee safety and wellbeing
- Public health information
- Support for impacted employees
Talent and workforce
What matters most:
- Employee relations
- Talent initiatives
- Business traveller
Customer and brand
What matters most:
- Safety-based customer experience
- Direct to consumer and e-retail
- Packaging and delivery innovation
Financial and investor
What matters most:
- Liquidity, cash flow, credit and capital
- Regulatory/disclosures
- Investor trust
- Tax strategies and tax accounting
Risk
What matters most:
- Enterprise risk planning
- Risk identification
- Scenario planning
- Continuity and recovery
- Response and monitoring
Government and public policy
What matters most:
- Geopolitical risks
- Country risks
- Regulatory changes
- Leadership and public policy engagement
- Sustainability
Technology and infosec
What matters most:
- Infrastructure framework
- Cyber resilience
- Digital customer channels
Insurance and legal disputes
What matters most:
- Business interruption
- Supply chain claims
- Legal and contract disputes
- Event cancellation
Supply chain and global trade
What matters most:
- Supply chain resilience
- Third-party service providers
- Sustainability
Our team management
Featured press releases
Manufacturing sector grapples with effects of COVID-19 as new reality takes hold
LONDON, 30 APRIL 2020. In the wake of the economic effects of COVID-19, the focus for manufacturers is on the immediate pressure on global supply chains, according to the 22nd edition of the EY Global Capital Confidence Barometer (CCB).
30 Apr 2020 London GB
Unprecedented digital and legislative change drives tax and finance functions to transform critical activities, EY survey finds
LONDON, 30 April 2020. Nearly seven in ten (65%) companies say they lack a sustainable data and technology plan to implement their tax and finance function’s purpose and vision.
30 Apr 2020 London GB
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COVID-19 crisis provides ‘burning platform’ for accelerating the data agenda in health care, EY report finds
LONDON, 28 APRIL 2020. The unprecedented challenges facing global health care systems as a result of COVID-19 reveal the urgent need for the global adoption of a data-driven, personalized approach to health and wellness, according to the Five Trends Driving the Emergence of the Personalized Health Ecosystem report.
28 Apr 2020
Four consumer behavior trends emerge during the COVID-19 pandemic, the first EY Future Consumer Index finds
LONDON, 23 APRIL 2020. The COVID-19 crisis is being defined by four distinct consumer behavior segments, according to the first edition of the EY Future Consumer Index, a survey of 4,859 people tracking consumer sentiment and behavior across the US, Canada, the UK, France and Germany.
23 Apr 2020
EY, SAP and Qualtrics collaborate to bring resources to governments around the world to help in the fight against COVID-19
LONDON, 9 April 2020. EY, SAP and Qualtrics today announced a collaboration to provide resources to governments around the world as they battle the rapidly evolving COVID-19 pandemic.
9 Apr 2020
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