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EY VODW. Business Transformers
EY VODW supports large companies with customer-focused innovation and digital transformation.
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Talk to one of our professionals about how EY VODW can help your customer-centric innovation.
What we do
We build great experiences
Ease and Convenience
CX is the sum of all experiences people have with organizations. Ease and convenience is a pre-requisite.
Emotional Connection
CX goes beyond functional aspects and aims to evoke positive emotions. Delight, satisfaction and trust on the moments that matter.
Personalization
CX is about creating memorable, personalized experiences that leave a lasting impact on customers.
Omnichannel
CX is shaped by various touchpoints. Websites, apps, social media, customer support and physical stores. All connected in an omnichannel journey.
Technology enablement
Digital platforms, marketing automation, self-service tools & chatbots and workflow automation secure CX delivery at scale.
Data integration
Capture and use of high-quality data is key to understand people, improve pain points in different journeys and to deliver personalized experiences.
What we do
We innovate the front-end of organisations
Purposeful growth
We help organizations to define and design their growth strategy. Focus on the market, driven by customer insights and with keen eye for business value.
Driving performance
Driving business results, day-by-day, is what makes us tick. Happy customers and employees lead to increased brand attractiveness, higher loyalty and better business results.
Enabling teams
We work side-by-side with our clients to build new ways-of-working, skills and capabilities and drive transformations to new operating models.
Marketing
Blending art & science is key for marketing teams. We blend creativity with data and technology. Building marketing organisations that are your customers best ambassador.
Sales
Integrated omnichannel sales organisations are the future. Enable your sales professionals and your customers with the best digital tools and platforms to drive sales.
Service
Customer service is a potential differentiator for all organisations. Combine self service platforms, virtual agents and live support to build the best experience.
What defines us
We have a great legacy, extremely relevant in today’s market
We have
Marketing in our DNA!
We have defined the marketing agenda for service industries for over 40 years. This experience is more than ever relevant for product companies and organisations in public sector.
We innovate in
Customer Contact
We know that strong relationships with customers are build in each and every touchpoint. We redefined contact centres back in the days. We know how to deliver the special touch in todays digital, fysical and hybrid worlds.
We defined
CX as a key differentiator
Making brands come to life in experiences throughout the entire journey is an art and a science. We combine strategy, design, data & tech to make this work.
We know strategy is
Getting things done
We are only happy if we could make it really work. So are our clients. We bring all the skills and capabilities we need to do so. Multidisciplinairy by design.
We dare to
Embrace change
We know change is the only constant in live. So it’s crucial to make this part of all our engagements. As of the start!
We know how to
Leverage tech
To innovate and to scale we need to leverage technology. We are able to define requirements and explore opportunities. We team up for implementation.
Fact & figures
Nearly
experts
in
cities
Working on
pentents and patents pending
Proud of
tech and business partnerships
Our case studies
Hoe Moyee Coffee met blockchain klanten betrekt bij hun missie
Kan je met de inzet van blockchain klanten betrekken bij een eerlijke waardeverdeling in de productieketen?
De transformatie van de klantbediening van zorgverzekeraar VGZ
Case Study: VGZ vernieuwende klantbediening om de klant loyaliteit te verhogen en de kosten te verlagen door persoonlijke service en klantbediening.
Hoe Rabobank commerciële doelen en maatschappelijke impact combineert in de klantfilosofie
Vermogensopbouw voor particuliere Nederlandse huishoudens wordt in de toekomst steeds belangrijker. Hoe stimuleer je als bank financiële zelfredzaamheid van klanten?
Newest insights
De persoonlijkheid van je klant als essentieel ingrediënt voor een goede customer experience
Om echt goede klantinteracties te ontwerpen, zijn softere persoonskenmerken veel relevanter dan demografie.
De volgende generatie dwingt bedrijven tot een purpose
Lees dit artikel en ontdek of bedrijven op aarde zijn om het goede te doen en hoe zinvol het is om een purpose na te streven.
Hoe boardrooms gebruik kunnen maken van speculative design
Uitsluitend op analytische modellen vertrouwen is niet future-proof. Cijfers schetsen maar een beperkt beeld van de toekomstige samenleving.
Vijf vragen aan de CMO over duurzame productontwikkeling
Elke boardroom zou in 2023 een serieus punt moeten maken van duurzame product- en dienstontwikkeling en de rol hierin voor marketing.
Waarom de sleutel voor een duurzame doorbraak bij de ‘gewone’ consument ligt
In plaats van een succesvolle benadering van de actieve 20% ligt de grote kans in het beter begrijpen van het gedrag van de 80% passieve consumenten van duurzaamheidsproducten.
Wat bedrijven van City Experience kunnen leren
Parijs? Londen? Bangkok? Welke city ‘vibe’ heeft de customer experience van jouw bedrijf?