EY VODW. Business Transformers

EY VODW supports large companies with customer-focused innovation and digital transformation.

We are Experience Makers & Business Transformers


We build great experiences & innovate the front end of organisations to deliver customer delight, better performance & cost efficiency – creating long term value.


What we do

We build great experiences

Ease and Convenience

CX is the sum of all experiences people have with organizations. Ease and convenience is a pre-requisite.


Emotional Connection

CX goes beyond functional aspects and aims to evoke positive emotions. Delight, satisfaction and trust on the moments that matter.​


Personalization

CX is about creating memorable, personalized experiences that leave a lasting impact on customers.


Omnichannel

CX is shaped by various touchpoints. Websites, apps, social media, customer support and physical stores. All connected in an omnichannel journey.


Technology enablement

Digital platforms, marketing automation, self-service tools & chatbots and workflow automation secure CX delivery at scale.


Data integration

Capture and use of high-quality data is key to understand people, improve pain points in different journeys and to deliver personalized experiences.


What we do

We innovate the front-end of organisations

Purposeful growth

We help organizations to define and design their growth strategy. Focus on the market, driven by customer insights and with keen eye for business value. 


Driving performance

Driving business results, day-by-day, is what makes us tick. Happy customers and employees lead to increased brand attractiveness, higher loyalty and better business results.


Enabling teams

We work side-by-side with our clients to build new ways-of-working, skills and capabilities and drive transformations to new operating models.


Marketing

Blending art & science is key for marketing teams. We blend creativity with data and technology. Building marketing organisations that are your customers best ambassador. 


Sales

Integrated omnichannel sales organisations are the future. Enable your sales professionals and your customers with the best digital tools and platforms to drive sales.


Service

Customer service is a potential differentiator for all organisations. Combine self service platforms, virtual agents and live support to build the best experience.



What defines us

We have a great legacy, extremely relevant in today’s market

We have

Marketing in our DNA!

We have defined the marketing agenda for service industries for over 40 years. This experience is more than ever relevant for product companies and organisations in public sector.


We innovate in

Customer Contact

We know that strong relationships with customers are build in each and every touchpoint. We redefined contact centres back in the days. We know how to deliver the special touch in todays digital, fysical and hybrid worlds.


We defined

CX as a key differentiator

Making brands come to life in experiences throughout the entire journey is an art and a science. We combine strategy, design, data & tech to make this work.


We know strategy is

Getting things done

We are only happy if we could make it really work. So are our clients. We bring all the skills and capabilities we need to do so. Multidisciplinairy by design.


We dare to

Embrace change

We know change is the only constant in live. So it’s crucial to make this part of all our engagements. As of the start!


We know how to

Leverage tech

To innovate and to scale we need to leverage technology. We are able to define requirements and explore opportunities. We team up for implementation.




Fact & figures

Nearly
experts
in
cities
Working on
pentents and patents pending
Proud of
tech and business partnerships

Our case studies

Hoe Moyee Coffee met blockchain klanten betrekt bij hun missie

Kan je met de inzet van blockchain klanten betrekken bij een eerlijke waardeverdeling in de productieketen?

De transformatie van de klantbediening van zorgverzekeraar VGZ

Case Study: VGZ vernieuwende klantbediening om de klant loyaliteit te verhogen en de kosten te verlagen door persoonlijke service en klantbediening.

Hoe Rabobank commerciële doelen en maatschappelijke impact combineert in de klantfilosofie

Vermogensopbouw voor particuliere Nederlandse huishoudens wordt in de toekomst steeds belangrijker. Hoe stimuleer je als bank financiële zelfredzaamheid van klanten?


    Newest insights

    De persoonlijkheid van je klant als essentieel ingrediënt voor een goede customer experience

    Om echt goede klantinteracties te ontwerpen, zijn softere persoonskenmerken veel relevanter dan demografie.

    De volgende generatie dwingt bedrijven tot een purpose

    Lees dit artikel en ontdek of bedrijven op aarde zijn om het goede te doen en hoe zinvol het is om een purpose na te streven.

    Hoe boardrooms gebruik kunnen maken van speculative design

    Uitsluitend op analytische modellen vertrouwen is niet future-proof. Cijfers schetsen maar een beperkt beeld van de toekomstige samenleving.

    Vijf vragen aan de CMO over duurzame productontwikkeling

    Elke boardroom zou in 2023 een serieus punt moeten maken van duurzame product- en dienstontwikkeling en de rol hierin voor marketing.

    Waarom de sleutel voor een duurzame doorbraak bij de ‘gewone’ consument ligt

    In plaats van een succesvolle benadering van de actieve 20% ligt de grote kans in het beter begrijpen van het gedrag van de 80% passieve consumenten van duurzaamheidsproducten.

    Wat bedrijven van City Experience kunnen leren

    Parijs? Londen? Bangkok? Welke city ‘vibe’ heeft de customer experience van jouw bedrijf?



      A career at EY VODW

      At EY VODW, you will have the opportunity to build a career as unique as you are and become the best version of yourself. EY VODW is characterized by inclusive and inspiring culture. Join us and build an extraordinary experience for yourself, and a better working world for everyone.

      The exceptional EY VODW experience. It's yours to build.