Why workplace experience has become a leadership priority

In the EY Nordic Fit for Future podcast, Jessica Schmidt speaks with Kasper Fangel and Magnus Kuchler on workplace experience.

The role of the workplace has fundamentally changed.

Organizations are no longer asking whether the office matters, but what value it creates for employees and the business.

In this episode of the EY Nordic Fit for Future podcast, Jessica Schmidt speaks with Kasper Fangel, Group CEO of ISS, and Magnus Kuchler, Country Managing Partner and Europe Central Consulting Leader, Ernst and Young AB, about how organizations can create workplaces people actively choose to be part of.

They discuss what makes the office worth coming to and why organizations need a clearer view of its purpose, including collaboration, culture and productivity. The conversation also looks at why a single workplace model does not work for everyone, and how leadership behavior affects how workplace strategies are adopted.

The episode also explores the role of qualitative and quantitative insights in shaping decisions. The discussion closes with perspectives on how AI, sustainability and social impact may influence workplace experience.  

Key takeaways include:

• Learn why employees are more likely to return when workplaces provide clear value rather than mandates.
• Understand how workplace design can support culture, collaboration and productivity.
• Explore how organizations are using data and employee insights to shape workplace decisions.
• Discover how AI and sustainability may influence future workplace experiences.