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COVID-19 Enterprise Resilience Framework
Resilient enterprise
Our framework identifies nine areas businesses can address to build a structured and comprehensive approach to crisis management and business resilience.
Navigate the nine dimensions of our framework, or find out more about our Enterprise Resilience Tool.
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Employee health and wellbeing
What matters most:
- Promoting employee safety and wellbeing
- Public health information
- Support for impacted employees
Talent and workforce
Customer and brand
What matters most:
- Safety-based customer experience
- Direct to consumer and e-retail
- Packaging and delivery innovation
Financial and investor
What matters most:
- Liquidity, cash flow, credit and capital
- Regulatory/disclosures
- Investor trust
- Tax strategies and tax accounting
Risk
What matters most:
- Enterprise risk planning
- Risk identification
- Scenario planning
- Continuity and recovery
- Response and monitoring
Government and public policy
What matters most:
- Geopolitical risks
- Country risks
- Regulatory changes
- Leadership and public policy engagement
- Sustainability
Technology and infosec
Insurance and legal disputes
What matters most:
- Business interruption
- Supply chain claims
- Legal and contract disputes
- Event cancellation
Supply chain and global trade
Employee health and wellbeing
What matters most:
- Promoting employee safety and wellbeing
- Public health information
- Support for impacted employees
Talent and workforce
What matters most:
- Employee relations
- Talent initiatives
- Business traveller
Customer and brand
What matters most:
- Safety-based customer experience
- Direct to consumer and e-retail
- Packaging and delivery innovation
Financial and investor
What matters most:
- Liquidity, cash flow, credit and capital
- Regulatory/disclosures
- Investor trust
- Tax strategies and tax accounting
Risk
What matters most:
- Enterprise risk planning
- Risk identification
- Scenario planning
- Continuity and recovery
- Response and monitoring
Government and public policy
What matters most:
- Geopolitical risks
- Country risks
- Regulatory changes
- Leadership and public policy engagement
- Sustainability
Technology and infosec
What matters most:
- Infrastructure framework
- Cyber resilience
- Digital customer channels
Insurance and legal disputes
What matters most:
- Business interruption
- Supply chain claims
- Legal and contract disputes
- Event cancellation
Supply chain and global trade
What matters most:
- Supply chain resilience
- Third-party service providers
- Sustainability
Featured press releases
Recent analysis of the oil service industry: Expects a decline of 10% in 2020 and a flat positive development in 2021
EY's report on the oil service industry turns 15 years old. It is celebrated with precise predictions of the 2019 figures, a new segment and better forecasts than one might expect in and after the pandemic year 2020.
25 Jan 2021 Oslo NO
EY announces ambition to be carbon negative in 2021
LONDON, 25 JANUARY 2021. EY today announces an ambition to be carbon negative in 2021 by setting targets to significantly reduce its absolute emissions and removing and offsetting more carbon than it emits.
25 Jan 2021 London GB
Flere pressemeldinger
EY announces alliance with ASAPP to help transform customer experience in the digital age
LONDON, 25 JANUARY 2021. EY today announces an alliance with ASAPP, an artificial intelligence research-driven company, and Ernst & Young LLP (EY US), to help customer service contact centers use artificial intelligence (AI) to transform customer experience (CX) interactions with consumers.
25 Jan 2021
Strong Q4 IPO activity demonstrates resilience, defies expectations
LONDON, 20 JANUARY 2020. Despite the uncertainty of 2020, IPO investors enjoyed a prosperous year as IPO activity proved resilient to the impact of the COVID-19 pandemic supported by low interest rates and expansionary monetary policies.
20 Jan 2021
COVID-19-related uptake of data and tech health care improving patient outcomes around the world – EY-Imperial College London survey
LONDON, 13 JANUARY 2021. Health and human services (HHS) professionals around the world believe that the COVID-19 pandemic has pushed the health care profession forward when it comes to the use of data and technology, according to a new survey from EY and Imperial College London’s Institute for Global Health Innovation, Embracing Digital: is COVID-19 the catalyst for lasting change?
13 Jan 2021
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