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Lisbon, Portugal
Sérgio serves as Customer & Digital Experiences Partner within Consulting at EY Portugal.
He has more than 15 years of experience leading complex projects with multidisciplinary teams across a range of industries, including government, telecommunications, retail, banking, and insurance.
Sérgio holds a degree in Engineering from Instituto Superior Técnico, a Master's degree in Engineering from the University of Glasgow, and an MBA from INDEG Business School/ISCTE.
His areas of expertise include Business and People Leadership, Transformational Leadership, Service Design and Human-Centered Design, Business Model Innovation, and the Retail, Consumer Products, Financial Services, and Government sectors.
How Sérgio is building a better working world
"My mission at EY is to help our clients improve the lives of their consumers by creating brands and businesses with a human purpose, fostering meaningful emotional connections through employee and customer experiences.
We are helping build a better future for our clients by identifying ways to respond to Digital Transformation that enable them to assess and protect their businesses, increase revenue, and optimize processes, always putting people first.
Through Human-Centered Design and Design Thinking methodologies, we are building EY Customer Labs, where we transform transactional models into relationship-driven models, creating stronger, more sustainable businesses".