EY Agentic AI Center of Excellence

Unlock enterprise value

The EY Agentic AI Center of Excellence (CoE) in Singapore helps organizations embed and scale up agentic artificial intelligence (AI) across core business operations. EY teams develop and deploy differentiated, enterprise-grade AI agents to help companies plan, decide and execute within defined governance parameters. This helps organizations move beyond pilot projects to realize long-term value.

The CoE also provides access to professional AI talent. Multidisciplinary EY teams of research engineers, data engineers, platform developers and risk consultants support workforces through structured integration and upskilling approaches, helping implement agentic AI securely, responsibly and at scale.

Tap into EY teams that address industry AI challenges

• Identifying use cases: Recognizing suitable agentic AI applications and effectively breaking down tasks for multi-agent systems can often be vague and complex.
• Maintaining human oversight: It is essential to establish clear protocols for human oversight and intervention to avoid excessive dependence on automated systems.
• Integrating agentic AI with existing IT infrastructure: This can be difficult, particularly for organizations with intricate or outdated infrastructures.
• Mitigating automation bias: Excessive reliance on automated systems can lead to automation bias, which may cause critical errors or biases to be overlooked.
• Addressing data privacy and security: Managing large amounts of data, especially sensitive information, presents significant privacy and security challenges.
• Developing skills and training: Organizations often struggle to find and train personnel with the requisite skills in AI agents, large language models (LLMs) and advanced automation technologies.

Develop and deploy agentic AI solutions with ease

EY teams help organizations develop and implement agentic AI solutions that drive value across four key areas:

• Custom AI solutions: Proprietary EY LLMs help enhance value through the EY.ai Value Accelerator and a comprehensive library of tailored AI technologies.
• Collaborative workflows: EY teams help redesign businesses for AI, transforming processes and identifying new models enabled by agentic AI.
• Agent management: The EY agent management platform helps provide effective pricing and fee management, manage cash flows and cost across numerous touch points and track agent performance to provide governance recommendations.
• Business application integration: EY AI agents support collaborative workflows and access to tested AI capabilities.