Intelligent automation

Intelligent automation (IA) refers to the integration of robotics with multiple components from different emerging technologies.

Robotics is transforming the efficiency of every organizational function from finance, tax, HR, and IT to supply chain, regulatory compliance and customer care. We’re not talking industrial or companion robots, of course, but rather software robots that operate as virtual employees, reliably automating manual, repetitive tasks at scale.

When robotic, intelligent and autonomous systems are integrated, the result is intelligent automation, widening the scope of potential tasks and processes that can be automated. This powerful combination brings transformation across the whole spectrum of emerging technologies such as artificial intelligence, blockchain and the internet of things.

We’ve collected our best insights on this transformative topic impacting our clients.

Our latest thinking

How can you realize the promise of transformational technologies?

The enterprise opportunity to deploy new technologies is vast, but CIOs must adapt digital transformation principles to maximize value. Read more.

How RPA can improve efficiency and employee engagement

We implemented an RPA solution for a financial technology client in China to file VAT returns and free up staff for higher-value work.

Discover how EY's intelligent automation team can help your business implement a holistic view of automation, process & service improvement with our intelligent automation consulting services.

Service Leader

Ingmar Christiaens
EY Global Agile Finance Solution Leader & EMEIA SAP Markets Leader, Partner, Technology Consulting, EY Consulting BV

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