Your business challenge
Chief marketing officers (CMOs) and the marketing function are assuming new roles in the organization because of shifting customer expectations and buying habits. The new “omnisumer” is driving the evolution of brands, marketing professionals, products and services, while emerging technologies like artificial intelligence (AI) offer new opportunities for improving operating efficiency, scaling end-to-end processes and creating seamless omnichannel journeys.
These have changed the role of the CMO from one focused solely on advertising, media, pricing and brand to one that evolves critical marketing capabilities involved in customer lifecycle management and drives the broader commercial growth agenda.
Next-generation CMOs need to consider: