Sungkyu Chang is the EY Asean Customer and Growth Leader and a Partner in Consulting in Ernst & Young Advisory Services Sdn. Bhd.
He has extensive experience in marketing, sales and service transformation across diverse industries. Working at the intersection of business and technology, his areas of knowledge include operational strategies and implementation of digital, customer and information experiences.
Sungkyu’s current focus is in the areas of experience design, customer analytics and omni-channel realization. He builds and helps to deliver programs in the areas of customer strategy, digital enablement, CRM, e-Commerce, mobile and social engagement.
Prior to joining EY, Sungkyu worked for two international consulting organizations as Marketing and Sales Transformation leader.
Sungkyu holds an MBA degree from INSEAD, France, and graduated from Yonsei University, Korea, with a Bachelor of Science degree, majoring in Computer Science.