Customer Competency Lead. Focused on value creation in transactions across sales, service and operational functions.
Susanne is a Partner in the EY UK&I Transaction Strategy and Execution Services team. She has more than 20 years of industry experience in global and FTSE businesses.
Susanne specializes in operational improvements, contact center management, on / near and off shoring, sales force effectiveness and revenue management. She is passionate about building and mobilizing successful diverse teams.