Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

Listen now

Our latest thinking

Why consumers are wise to holiday sales and tracking more lasting value

Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

Malin Andrée + 1

Rethink customer experience as human experience

Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more.

Laurence Buchanan + 1

How to balance the CPG, retail and consumer relationship

Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.

Kristina Rogers

How are consumers reacting to the impact of cost and climate?

In this episode we discuss the impact of the cost-of-living and climate change on consumer sentiment. Listen now.

28m 16s

How retailers are positively embracing multiple challenges

In this episode the panel discuss the highlights and takeaways from World Retail Congress 2023 in Barcelona. Learn more.

15m 8s

What will the metaverse bring to the future of retail?

We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.

17m 47s

How retailers’ value propositions need to evolve for success

As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.

Jon Copestake + 1

Transforming retail and consumer products podcast series

Successful retailers are responding fast in a world where the shopper experience and convenience define retail. Listen now.

Transforming retail podcast

In this episode of the Transforming retail podcast, panelists share their experiences from store tours around different locations in London. Listen now.

19m 25s

How retailers can integrate into consumer lives at scale

To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.

Michael Renz + 3

    How will customer-first technology create retailer value that lasts?

    Consumers expect more from retailers than ever before – it’s time for retail businesses to maximize technology to evolve for the future.

    How EY can help

    Our global team

    Malin Andrée

    EY Global, EMEIA and Nordics Retail Leader
    Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.
    Stockholm, SWE

    Michael Renz

    EY Global Retail Technology Leader
    Focused on transforming business from the inside out. Agent of change. Mindful of people impact. Skier. Dad.
    Heilbronn, DEU

    Silvia Rindone

    EY UK&I Strategy and Transactions Managing Partner
    Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.
    London, GBR

    David Naim

    EY WEM Consumer Product & Retail Consulting Services Leader and WEM Digital Services Leader
    Helping companies thrive in the Digital Age. Passionate about consumer products and retail. Entrepreneur and innovator. Literature lover, all kinds.
    Paris La Défense, FRA

    Pinakiranjan Mishra

    EY India Consumer Leader; EY EMEIA Consumer Market Segment Leader
    Photographer. Traveler.
    Mumbai, IND

    Olivier Gergele

    Asia-Pacific EY-Parthenon Consumer Leader; EY Asean Consumer Products & Retail Leader
    20+ years of consulting, consumer and retail industry experience. Deep knowledge of developed and developing markets. Lived and worked in Asia, Europe and South America. Warwick MBA. Husband. Father.
    Singapore, SGP

    Ravi Kapoor Ravi Kapoor

    EY Middle East & North Africa, Consumer Products & Retail, Consulting Leader
    Problem solver. Focus on the human aspect of change to enable empathetic transformation programs in organizations. Team creator. Model railroader. Spiritualist.
    Dubai, ARE

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.