Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

Our latest thinking

Is data delivering an improved customer experience?

In this episode, we discuss whether data really holds the key to capturing the voice of the customer, enhancing their shopping experience. Listen now.

25m 4s

Transforming retail podcast

In this episode of the Transforming retail podcast, panelists share their experiences from store tours around different locations in London. Listen now.

19m 25s

How GenAI changes the way CPG and retail operate — and consumers too

As generative AI for business takes-off so do generative AI business use cases for retail and CPG. But GenAI will change consumer behavior too. Learn more.

Fashioning a sustainable future for an online clothing retailer

EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.

What will the metaverse bring to the future of retail?

We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.

17m 47s

How to serve consumers who rely on tech, but don’t trust tech

Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.

Reframing the future of an iconic skiwear brand

EY-Parthenon helped BOGNER return to profitability in spite of the COVID-19 pandemic. Learn more.

How retailers’ value propositions need to evolve for success

As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.

When experience defines how consumers buy, what will retailers sell?

Instead of the “store” of the future, retailers should be thinking about the “space” of the future. Find out more.

How will customer-first technology create retailer value that lasts?

Retailers must build technology foundations for the future to respond to changing consumer behaviors and expectations around how they shop. Find out how.

How the retail power of many is stronger than the power of one

As consumers increasingly choose to shop online, smaller retailers may need a network of partners to compete against the e-commerce giants. Learn more.

How retailers can integrate into consumer lives at scale

To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.

    How will customer-first technology create retailer value that lasts?

    Consumers expect more from retailers than ever before – it’s time for retail businesses to maximize technology to evolve for the future.


    Our global team