Telecommunications

The telecoms sector is at the heart of the digital disruption and convergence agenda. Are you embracing the right opportunities?

The telecommunications industry has been rapidly transforming the way we live, work and play for many years. However, the migration to 5G networks, the growing use of evolving technologies, such as automation and artificial intelligence (AI), and the rise of internet of things (IoT) applications, are coinciding with intensifying competitive and regulatory pressures. All of which call for new forms of agility and cost efficiency.

The companies who will achieve success in the future are the ones who are world-class at adapting and driving new value with agility. Embracing a strategic, forward-looking business model is critical to their survival and growth. As a communications service provider, what bold decisions will you need to make?

Featured Thinking

How telcos can transform their B2B growth outlook

Rob Atkinson 24 Feb 2026

Our latest thinking

How telcos can help enterprises scale emerging technologies

Enterprises are pursuing digital transformation by investing more in emerging technologies – and vendors must adopt new strategies to help them succeed. Read more.

Rob Atkinson + 1

Is the digital home immune to the cost-of-living crisis?

Despite financial pressures, few households are economizing on digital home services. Read more.

Adrian Baschnonga + 1

When customers change how they buy, should you change the way you sell?

Over 90% of companies have some revenues generated from XaaS models, driven by competitive pressures and market changes into new revenue streams. Learn more.

Ken Englund + 1

Seven ways telecom operators can power the metaverse

For telecom operators, the metaverse presents two distinct roles: an ecosystem for them to participate in and an ecosystem for them to enable. Read more.

The team

Cédric Foray

EY Global and EY EMEIA Telecommunications Sector Leader

Responsible for leading EY telecoms teams across the globe. Strategy consultant for 25 years. Experienced in working with firms in telecommunications and new technology.

Paris La Défense, France

Adrian Baschnonga

EY Global Technology, Media & Entertainment and Telecommunications (TMT) Lead Analyst

Passionate about digital innovation and inclusion. Inspired by the arts, history and urban spaces.

London, United Kingdom

Joongshik Wang

EY-Parthenon Asean and Singapore Strategy and Execution Leader; EY Asean Technology, Media & Entertainment and Telecommunications Leader

Leader in strategic transformations focused on value-creation, pivoting business models and capital reallocation. Mentor. Tech innovation advocate and practitioner.

Singapore, Singapore

Jay Robbins

EY Americas Telecommunications Co-leader

Results-oriented business advisor. Long-term admirer of and practitioner in the Telecommunications industry. Avid runner. Basketball superfan. Husband. Father of two amazing kids.

Philadelphia, PA, United States

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.