E-commerce

E-commerce has become an essential business discipline, and it’s not just retailers who stand to gain from its innovations.

The best e-commerce businesses have mastered every aspect of it to create seamless consumer experiences. If you want to be part of this cohort, there is plenty to learn and adapt from such innovators, whether you are a retailer or not. Which skills and technology will you need? Which partnerships will propel your business forward? How will you make the best use of data, while managing privacy and data protection? And how will you manage your business to meet or even exceed the expectations – including ethical – of ever-savvier online customers? Read our latest insights to find out how to pivot and thrive in an e-commerce era.

Our latest thinking

Prioritize commerce transformation to drive long-term gains

Increasing customer and market demands require a thoughtful e-commerce approach. Prioritizing stand-alone commerce transformation can empower retailers. Learn more.

Warren Tomlin + 2

How to launch a sustainable direct-to-consumer business in no time

Discover how the EY Studio+ practice helped a Swiss cooperative identify a market niche and launch an entirely new business.

Metaverse: 5 questions shaping the next frontier of human experience

The convergence of physical and digital in the metaverse presents both opportunities and challenges for businesses, governments and society. Learn more.

Beatriz Sanz Sáiz

How will the metaverse change our behavior as it reshapes experiences?

The potential impacts of the metaverse on human behavior are yet unknown, but behavioral economics can help us explore the possibilities. Find out more.

EY Future Consumer Index

How will your business adapt to the changing values and needs of consumers?

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EY Studio+ helps you deliver unique customer experience (CX), using empathy and purpose and adding lasting value to customers, your business and society.
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Discover how EY's data protection and privacy team can help your organization protect its information over the full data lifecycle.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY teams can help address ESG and sustainability issues, investor concerns and improve ESG performance. Find out how.
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Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.
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