Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

The balance of power in the retail industry has tipped decisively. Digital is empowering customers. Range and pricing is transparent; loyalty is scarce. New channels and competitors are setting expectations of convenience, value and experience that are hard to match profitably. However disrupted they are today, retailers know they must evolve quickly, and keep evolving, because this revolution will continue.

To thrive, retailers must make rapid adjustments to maintain their balance as the industry disrupts further. They’ll evolve at the pace that’s right for their business — sustaining their profitable legacy, while adapting for the future. We help retailers transform their business to deliver the personal, seamless, omni-channel experience that shoppers increasingly demand — in a way that’s profitable and sustainable.

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

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Our latest thinking

How to reach the independent consumer: the art of persuasion

Consumer products companies and retailers must find better ways to influence and engage the independent consumer. Learn more.

EY Future Consumer Index: when talk turns into action, be set for change

Brands must now choose sustainable packaging materials to keep goods fresh, but no solution comes without risk, investment or new partners. Learn more.

Our global team

Tatsuya Hiramoto

EY Japan Consumer Products and Retail Leader, Partner, EY Strategy and Consulting Co., Ltd.

Providing financial advisory services related to domestic and overseas M&A transactions.

Masanori Migita

EY Japan Advisory Market Leader and Technology, Media & Entertainment and Telecommunications Advisory Leader; Market Leader and Partner, FAAS Division, Ernst & Young ShinNihon LLP

Leveraging innovation to benefit society and to build corporate value. Advocate for accounting reform.

Kimiya Yamaguchi

EY Japan Consumer Products and Retail Tax Leader; Partner, Tax Technology and Transformation, Ernst & Young Tax Co.

Helping my clients to navigate business transformation

Malin Andrée

EY Global Retail Leader

Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.

Stockholm, Sweden

Mark Chambers

EY Americas Retail Sector Leader

Committed to providing exceptional value across markets, people, quality and operations. 30+ years advising global companies.

Atlanta, GA, United States

Lisa Nijssen-Smith

EY Oceania Consumer Products & Retail Leader

Passionate about retail and brands. Mentor and leader of women. Curious by nature – love to know how things work. Bush walker. Mother.

Sydney, Australia

Silvia Rindone

EY UK&I Strategy and Transactions Managing Partner

Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.

London, United Kingdom

On the agenda (3)

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Consumer Products

Featured: How to reach the independent consumer: the art of persuasion

Future Consumer Index

Featured: EY Future Consumer Index: when talk turns into action, be set for change

Business growth

Featured: How can CEOs turn AI productivity gains into lasting value?

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