Retail

Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.

The balance of power in the retail industry has tipped decisively. Digital is empowering customers. Range and pricing is transparent; loyalty is scarce. New channels and competitors are setting expectations of convenience, value and experience that are hard to match profitably. However disrupted they are today, retailers know they must evolve quickly, and keep evolving, because this revolution will continue.

To thrive, retailers must make rapid adjustments to maintain their balance as the industry disrupts further. They’ll evolve at the pace that’s right for their business — sustaining their profitable legacy, while adapting for the future. We help retailers transform their business to deliver the personal, seamless, omni-channel experience that shoppers increasingly demand — in a way that’s profitable and sustainable.

Transforming Retail Podcast

Our panel of professionals share insights on global retail challenges — from the changing consumer to tech-enabled transformation.

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Our latest thinking

How to reach the independent consumer: the art of persuasion

Consumer products companies and retailers must find better ways to influence and engage the independent consumer. Learn more.

EY Future Consumer Index: when talk turns into action, be set for change

Brands must now choose sustainable packaging materials to keep goods fresh, but no solution comes without risk, investment or new partners. Learn more.

Digital Transformation services

Discover how EY's digital transformation teams can help your business evolve quickly to seize opportunities and mitigate risks. Find out more.
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Our global team

Tatsuya Hiramoto

EY Japan Consumer Products and Retail Leader, Partner, EY Strategy and Consulting Co., Ltd.

Providing financial advisory services related to domestic and overseas M&A transactions.

Masanori Migita

EY Japan Advisory Market Leader and Technology, Media & Entertainment and Telecommunications Advisory Leader; Market Leader and Partner, FAAS Division, Ernst & Young ShinNihon LLP

Leveraging innovation to benefit society and to build corporate value. Advocate for accounting reform.

Sanae Yamada

EY Japan Consumer Products & Retail Tax Leader; Partner, Ernst & Young Tax Co.

Focused on building revenue structures and operating models for global business, with passion and desire to support clients. Mother of two children.

Malin Andrée

EY Global, EMEIA and Nordics Retail Leader

Committed, goal-oriented and positive. Passionate about creating the right conditions for transformational journeys. Loves experiencing new cultures having worked in multiple countries.

Stockholm, Sweden

Mark Chambers

EY Americas Retail Sector Leader

Committed to providing exceptional value across markets, people, quality and operations. 30+ years advising global companies.

Atlanta, GA, United States

Lisa Nijssen-Smith

EY Oceania Consumer Products & Retail Leader

Passionate about retail and brands. Mentor and leader of women. Curious by nature – love to know how things work. Bush walker. Mother.

Sydney, Australia

Silvia Rindone

EY UK&I Strategy and Transactions Managing Partner

Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.

London, United Kingdom

On the agenda (3)

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Consumer Products

Featured: If you could meet tomorrow’s consumers today, what would you ask?

EY Future Consumer Index

Featured: EY Future Consumer Index: when talk turns into action, be set for change

Business growth

Featured: How CEOs juggle transformation priorities – the art of taking back control

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.