EY Retail Intelligence solution

The EY Retail Intelligence solution is an omnichannel solution that provides a seamless and straightforward shopping experience across multiple touchpoints for consumers. The solution integrates sustainability features into the customer experience, by delivering transparent product information to the customer.

Your business challenge

Retailers need to adapt quickly to the market. The modern retailer should be able to offer customers a seamless shopping experience across all their channels simultaneously. Businesses tend to focus on insufficient technologies with no customer-centric touchpoints to promote their offers. This diverts attention from the more important issue of the customer’s journey and experience.

Solution benefits

Simplify the entire customer journey, from initial contact through the shopping experience, to personalized targeting and direct evaluation, with one solution and one database.

Use case

A national food retailer wants to improve the customer experience. They need consistent analytics across all customer touchpoints to better understand their customers and personalize the customer experience.

Solution features & functionality

With leading technologies  ― Microsoft Dynamics 365 Sales, Service and Marketing, Dynamics 365 F&O, Dynamics365 Commerce, Microsoft Power Platform: Power automate, Power BI, Power virtual Agent, Power Apps, Microsoft Azure: Azure SQL database ― retailers can anticipate the future.


  • Seamless integration of devices and systems
  • Proactive customer service
  • Exceptional experience
  • Sustainable features and transparency
  • Flexible purchase options

Why EY

EY understands retail, your business and what you want to achieve. We tailor the solution and its implementation to meet your needs.


Alliance relationships

  • EY and Microsoft: Work better. Achieve more.
  • Every day, throughout the world, businesses, governments and capital markets rely on EY business ingenuity and the power of Microsoft technology to solve the most challenging global issues.
  • EY and Microsoft bring a compelling formula to spark the potential of the cloud and unlock the power of data. We solve the clients’ most challenging issues by blending trusted industry expertise with innovative cloud technology. This strategic relationship draws on decades of success developing visionary solutions that provide lasting value.
  • Together, we support organizations to create exceptional experiences that help the world work better and achieve more. 

Contact us

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