The EY Consulting Summer Internship Programme

EY Seren help organisations achieve business transformation, by putting the human first.

We believe that placing ‘humans at the centre’ of any transformation leads to better success for any organisation. This approach enables the innovation of strategies, services and products that meet these specific needs and creates long-term value.

At EY Seren, some of our core competencies are:

• Experience Design: Leveraging deep customer research and insights, our experience designers focus on three particular needs for our clients: Service Design, Product Design and Product Management.
• Operations and Commercial Excellence: We use data and in-depth research to get to the heart of what customers need, and create the service propositions and business models that provide radically improved outcomes for the customer and the organisation.
• Marketing, Brand and Communications: By understanding the needs of our clients’ customers, we can create thoughtful and value-driven storytelling and communication that helps organisations reach their customers better, maximise brand value and reduce complexity.
• Research and Insight: Deploying a breadth of quantitative and qualitative methodologies, EY Seren can focus on the deep understanding of customer and market needs.
• Innovation: In a rapidly changing industry landscape where new trends are quickly winning market share, our clients often need to figure out how to create new opportunities.

We are looking for open minded and curious interns to join our fast-growing team of innovative problem solvers. Being part of EY Seren will connect you to a diverse team of varied skillsets, where your development will be valued and encouraged in an exciting fast-paced environment.

Responsibility:

You will work within a high-performing team of problem solvers, innovators and designers with extensive consulting and industry experience. On a typical day, you will have the opportunity to:

• Be involved in client engagements of all sizes, from small to large scale transformation projects.
• Engage with senior EY and client stakeholders and agile delivery teams to drive project outcomes and make a real difference to our clients and society.
• Conduct research and analysis, support and facilitate workshops to uncover key processes, pain points and improvement opportunities for our client and their customers.
• Create compelling content to express ideas and innovation through a variety of different platforms.
• Create personas, visualise customer experience journeys and create desirable future-state experiences that improve customer satisfaction.

Skills and attributes for success:

• Curious to explore new things, willing to ask questions, embrace challenges and be passionate about reimagining the future.
• Demonstrate integrity, respect, and teaming; have the energy, enthusiasm, and the courage to lead as well as collaborate with your team.
• Excellent communication skills and can clearly articulate your ideas, designs, and suggestions.
• Excellent attention to detail.
• Proficiency to manage several projects simultaneously; you are confident handling change and prioritising tasks.

Business Design works directly alongside clients to help them achieve improve customer and user outcomes through effective operational strategies, process improvement, enhancing performance management and cost optimisation activities.

We transform our clients’ operating models, enabling them to create more value for the customers, members, and citizens they serve. We collaborate closely with our clients to create the changes in their business models, processes and digital capabilities that deliver radically improved outcomes for the customer and the organisation. We use design thinking, customer-centricity, and innovation to drive the optimal design decisions and outcomes.

Who are we looking for?

The Business Design team prides itself on the diverse backgrounds, cultures, experiences, and skillsets that our members bring to life in EY and with our clients. We openly welcome those with educational and/or experiential backgrounds in disciplines ranging from Commerce, Science, Occupational Therapy, Engineering, and those with experienced Operations Professional backgrounds.

We’re an energetic, sociable, and supportive team looking for people that:

• Can manage competing priorities.
• Are self-starters that take initiative.
• Are Outcome  / Deliverable Focused.
• Thrive in ever-changing environments.
• Display a flexible communication style.
• Learn quickly and adapt to shifting client expectations.
• Are Comfortable with putting structure around ambiguity.
• Possess exceptional quantitative, analytical, and problem-solving skills.
• Have an ability to connect the dots; seeing the bigger picture while also being detail-oriented.
• Collaborate with our clients, lead workshops, and customer journey interviews to support organisations in their transformational change.
• Have previous experience in agile/waterfall delivery, strategy/ operating model design, operations, or process excellence delivery or are willing to learn.

Our methodologies apply to all sectors from Financial Services and Private Sector Clients to Life Sciences and Public Sector, Health, Energy and Asset Services.

Why join Business Design?

Business Design will empower you, during onboarding and throughout the intenrship, by providing you with a career counsellor, a buddy, as well as opportunities for gaining accredited certifications, training, and internal development activities.

What does a day in the life as a consultant within Business Design look like? You will:

• Have opportunities to get involved with initiatives to develop and grow your skillset and the Business Design team.
  
• Be involved in projects across the end-to-end project lifecycle, from business case development to project and execution and close-out.
• Draw on EY’s unique capabilities in Digital, Transformation Design and Delivery, Business Process Analysis, and experience from our global consulting network.
• Engage directly with client senior stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
• Work with a global team of experts to develop unique, innovative, and game-changing solutions as well as benefiting from best-in class operations focused training and development.
• Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking or lean process improvement to help our clients drive profitability and performance through their business operations.

Example of project types

1. Partnering to resolve senior leadership and culture challenges.
2. Designing and implementing as is and to be process architecture.
3. Driving Cost Optimisation projects to deliver value across organisations.
4. Re-imagining and re-designing key business processes and operating models with customer centricity at the centre.
5. Designing and implementing large scale transformation programmes to drive operational excellence and enhanced digital experience.