EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Customer Experience by EY Studio+
Generate the right insights to build differentiated, high-impact customer experiences that add long-term value to the customer, your organization and society. EY Studio+ helps create strategies rooted in empathy and purpose, designed for sustainable growth and market differentiation.
Impactful moments that matter
Identify and elevate key customer interactions that drive loyalty, retention and long-term business value.
Continuous innovation
Enable agile, customer-centric improvements that evolve experiences to meet changing needs and market expectations.
Human-centered design
Apply design thinking rooted in empathy to craft personalized, intuitive and impactful customer experiences.
Customer-centric transformation begins here
Our Customer Transformation team develops innovative, end-to-end solutions for our clients that puts the customer at the centre and drives meaningful, sustainable growth.
We are one team that combines strategy, design and delivery to deliver key outcomes for our clients:
Customer Value
- Enduring customer relationships
- Improved customer trust, brand perception and reputation
- Customer satisfaction and loyalty
People Value
- Employee development and enablement
- Employee engagement and productivity
- Employee satisfaction and wellbeing
Society Value
- Diverse leadership
- Impact on local communities
- Digital/financial capability of customer creation
Financial Value
- Increased customer lifetime value
- Revenue and market share growth
- Reduced costs/improved margin
Why EY
Clients chose the EY Customer Transformation team as their partner because of our extensive industry expertise, innovative approach, and commitment to delivering measurable results.
We leverage advanced technologies and data-driven insights to design customer-centric strategies that enhance engagement and drive loyalty. Our collaborative methodology ensures that we work closely with clients to understand their unique challenges and opportunities, enabling us to create tailored solutions that align with their business objectives.
Additionally, our global presence allows us to bring diverse perspectives and best practices from various markets, ensuring that our clients stay ahead in an ever-evolving landscape. With EY, organisations can confidently navigate their customer transformation journey and achieve sustainable growth.
How EY can help
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Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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Discover how EY's customer experience transformation team can help energy providers empower their workforce, engage customers & drive long term value. Learn more.
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EY helps insurers adopt the right tech and retool experiences for stronger relationships with customers and distributors from crisis to recovery and growth.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY’s Commercial Transformation offering can help your organization reignite growth while optimizing sales and marketing investments and returns, enabled by growth strategy, advanced commercial analytics and differentiated capability deployment.
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