EY driving enhanced proficiency management for SAP S4/HANA® migrations, through SAP User Experience Management by Knoa

The EY organization and SAP collaborated to provide a first-of-its-kind user proficiency management solution at a large utility company in California. 

The EY organization developed a user proficiency framework that helps companies define required proficiency levels, measure users against these targets and identify corrective actions for underperforming users. EY teams used the SAP User Experience Management (SAP UEM) application by Knoa to measure user performance in the project training environment, providing fast, accurate and real-time insights into user behavior. The software’s robust data collection and reporting capabilities enabled EY teams to identify the utility's employees who needed additional training or other remediation actions to reach target proficiency levels.

SAP UEM enables quantitative measurement of user proficiency, helping ensure employees perform at the required level from day one. In addition, with data and insights on process execution times, businesses are empowered to make agile decisions in redistributing essential resources where they are critically needed in post-go-live operations. 

David Townshend - EY Global Energy SAP Leader, says:

“All companies understand that to get the most out of a new IT system they need their employees to be proficient users of the software. However, historically it has been a challenge to quantitatively assess user proficiency. The project shows how organizations can make most of their SAP investments by understanding how their employees are adopting the new system.

 “In light of recent global events, it has become increasingly important for large organizations to enable their employees to deliver optimum performance in fully remote or hybrid work environments. The EY organization and the SAP UEM solution make it possible to objectively assess user performance, leading to improvements in training and performance within the production system.”

Visit our page to learn more about the EY and SAP alliance: ey.com/en_gl/alliances/sap

About EY

EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.

Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data, and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law were prohibited by local laws.  For more information about our organization, please visit ey.com.

This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.