EY Future Consumer Index

COVID-19 has transformed the lives of consumers. What do they value? What will it take to serve them? How will your business adapt?

Join the conversation

Stay updated on the latest insights from the Index.
#FutureConsumerIndex

 

twitter

Featured thinking

Greater Expectations: Why consumers won’t stand for corporate greenwashing

Gerri Ward, Meg Fricke 7 Oct. 2021
The Intention Gap

Consumer Speak: Always on emergency mindset

EY Global Consumer Leader Kristina Rogers and EY UK&I Consumer Leader Mona Bitar discuss the findings from the latest EY Future Consumer Index.


Consumer Speak: Consume better, not more

EY Global Consumer Leader, Kristina Rogers, and EY Parthenon Consumer Leader, Jim Doucette, discuss how consumers want to save money and to help save the planet.

Consumer Speak: Digital as life’s default channel

EY Global Consumer Leader, Kristina Rogers, and EY ASEAN Consumer Leader, Olivier Gergele, discuss how the lines between our physical and digital worlds are blurring.

Geographic perspectives

APAC

Australia

Brazil (PT)

Canada

Germany (DE)

Italy (IT)

Japan (JA)

Malta

MENA

New Zealand

Singapore

Spain (ES)

United Kingdom

United States

How EY can help

Customer engagement

In today’s world of empowered customers, competitive advantage shifts from being purely competing over product and price to building trust. To prosper, you need to consider a customer-centric marketing model built on unwavering trust and loyalty.

Read more
EY and P&G alliance

EY and P&G help organizations attain higher levels of manufacturing performance.

Read more
Direct to Consumer

Enhance brand equity and customer loyalty with the direct-to-consumer model.

Read more
Supply chain and operations

Based on your overarching strategy, we’ll help redefine your end-to-end supply chain and operations to support your enterprise objectives.

Read more
Risk transformation

We help boards and CxOs build agile and risk-aware organizations that make better decisions to achieve their strategic objectives.

Read more
Change management and experience

Leading change through constant disruption requires a new focus on the people and organizational dimensions of business transformation.

Read more
Consumer products and retail strategy consulting

EY-Parthenon teams can help your business with consumer strategies for long-term success.

Read more

How best do retailers change, when not changing isn't an option? 

 

Join our EY experts as they provide insight into changes in consumer attitudes, outlook, values and behaviour as a result of EY’s comprehensive study on the impact of COVID-19 on Australians and New Zealanders.

Adjusting to the biggest change in 100 years. Deep insights and practical business strategies for serving post-COVID consumers.

 

Gain insight into changes in consumer attitudes, outlook, values and behaviour as a result of COVID-19.

Watch now