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EY Future Consumer Index

The EY Future Consumer Index tracks changing consumer sentiment and behaviours across time horizons and global markets, identifying emerging consumer segments and unique perspectives on which changes are temporary reactions to a current disruption and those which point to more fundamental shifts.

The team

Jenny Young

EY Oceania Market Segment Leader - Consumer

Lisa Nijssen-Smith

EY Oceania Consumer Products & Retail Leader

Marc L’Huillier

EY Oceania Customer Strategy and Consumer Insights Leader

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The Future Consumer Index surveys 23,000 consumers across 30 countries providing comparative data from around the globe. Over 230,000 anonymous online unique responses were collected from consumers ranging in age from 18 to 80 since it’s initiation in 2020.

How EY can help

Customer engagement

In today’s world of empowered customers, competitive advantage shifts from being purely competing over product and price to building trust. To prosper, you need to consider a customer-centric marketing model built on unwavering trust and loyalty.

EY and P&G alliance

EY and P&G help organizations attain higher levels of manufacturing performance.

Direct to Consumer

Enhance brand equity and customer loyalty with the direct-to-consumer model.

Supply chain and operations

Based on your overarching strategy, we’ll help redefine your end-to-end supply chain and operations to support your enterprise objectives.

Risk transformation

We help boards and CxOs build agile and risk-aware organizations that make better decisions to achieve their strategic objectives.

Change management and experience

Leading change through constant disruption requires a new focus on the people and organizational dimensions of business transformation.

Consumer products and retail strategy consulting

EY-Parthenon teams can help your business with consumer strategies for long-term success.

FutureConsumer.Now

Anticipate how technology is creating a new, smart consumer — so you can shape a future where your business thrives.

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The team

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About EY

EY is a global leader in assurance, consulting, strategy and transactions, and tax services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.

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EY Future Consumer Index

The EY Future Consumer Index tracks changing consumer sentiment and behaviours across time horizons and global markets, identifying emerging consumer segments and unique perspectives on which changes are temporary reactions to a current disruption and those which point to more fundamental shifts.

The team

Tune into how consumers feel to navigate the uncertainty

The Future Consumer Index surveys 23,000 consumers across 30 countries providing comparative data from around the globe. Over 230,000 anonymous online unique responses were collected from consumers ranging in age from 18 to 80 since it’s initiation in 2020.

How EY can help

Customer engagement

EY and P&G alliance

Direct to Consumer

Supply chain and operations

Risk transformation

Change management and experience

Consumer products and retail strategy consulting

Our latest thinking

FutureConsumer.Now

The team

Welcome to EY.com

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General

People

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EY Future Consumer Index

The EY Future Consumer Index tracks changing consumer sentiment and behaviours across time horizons and global markets, identifying emerging consumer segments and unique perspectives on which changes are temporary reactions to a current disruption and those which point to more fundamental shifts.

The team

The Future Consumer Index surveys 23,000 consumers across 30 countries providing comparative data from around the globe. Over 230,000 anonymous online unique responses were collected from consumers ranging in age from 18 to 80 since it’s initiation in 2020.

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How EY can help

Our latest thinking

FutureConsumer.Now

The team