Photographic portrait of Chris Hergesell
Digital front office transformation presents an opportunity for organizations to fundamentally rethink their go-to-market strategy, simplify their processes and build competitive advantage.

Chris Hergesell

EY US Customer Consulting Sales Consulting Leader

Front office transformation consultant. Husband. Dad. Gadget fiend. Globalist. Occasional mountain biker. Proud Georgetown alumnus.

Chris is the Managing Director, leading the customer consulting business. He leads large-scale front office transformations that leverage digital capabilities and new operating models to improve the lead-to-cash process across marketing, sales and service. He has executed front office change projects for over 15 years across over 70 organizations in multiple industries in the US and around the world.

With specific subject matter depth in the area of B2B sales, Chris is responsible for EY’s US Sales Consulting practice.

For the past 18 years, Chris has worked with Fortune 500 companies to design customer-centric sales and service processes; improve the efficiency of sales, sales operations, and marketing functions; select and optimize sales channels; create new sales compensation plans; develop organization structures and coverage models; and assist in post-merger integration of sales organizations. 

Chris holds a BSBA in International Management from Boston University and an MBA from Georgetown University.

How Chris is building a better working world

“I work to enable my clients’ sales organizations to better understand customer needs, better position their products, better go through their sales motions, and build better trusted relationships to enable a better working world. Reaching the full potential for clients requires navigating the intersection of people, process, and digital enablement.”


Contact Chris