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Agentic AI
Empower your people with an AI teammate
With Agentic AI, organizations unlock a new model of human and AI collaboration. AI agents understand context, take initiative where it matters, and execute multi-step tasks while remaining aligned with governance and strategic objectives.
Autonomy
Empower AI agents to execute multi-step tasks and make decisions within defined boundaries.
Accountability
Build trust through governance, transparency and human oversight.
Innovation
Create new sources of value by orchestrating human and AI capabilities at scale.
What is Agentic AI?
Agentic AI refers to artificial intelligence systems that can perceive context, make decisions and take actions autonomously while remaining aligned with ethical standards, governance requirements and organizational objectives.
It represents the next evolution beyond generative AI assistants. AI agents can interact across systems, coordinate multi-step workflows and execute tasks independently, redefining how people and AI work together to create value.
Why implement Agentic AI?
Organizations should consider implementing Agentic AI for several compelling reasons: Enhanced Decision-Making, Operational Efficiency, Innovation and Competitive Advantage.
Latest insights on Agentic AI
From AI Adoption to Enterprise Value with Agentic AI
AI adoption is rising, but enterprise AI value remains limited. Learn how agentic AI can close the 75% gap and unlock value across silos.
From CX to AX: how agentic AI is fundamentally transforming customer interaction
How can you effectively apply agentic AI in customer interactions? Discover where trust is built and how to move from CX to AX. Read the research.
How agentic AI can transform finance beyond automation in tech firms
Discover how tech companies can transform finance operations with agentic AI. Learn about automation, compliance and cost savings for CFOs, CTOs and CIOs.
Solving the manufacturing workforce challenge in the age of agentic AI
Leverage agentic AI to create a future-ready factory and manufacturing workforce.
How NN is redesigning customer processes with Agentic AI
How NN uses AI-Agents to transform processes, exceed customer expectations, and engage employees in a safe digital transformation.
Pinar Abay (ING) on the impact of Agentic AI on retail banking
How ING uses agentic AI to accelerate retail banking, transform processes, and scale safely toward market leadership.
Agentic AI: the new super colleague in the Tax department
Agentic AI transforms work in the Tax department: from data processing to reporting. Discover how this technology can strengthen your team.
Simply explained: Five key takeaways about AI agents and their impact
Discover five key things to know about AI agents, their rapid growth, business implications and how they enhance collaboration with humans.
How Agentic AI Revolutionizes the New Generation of Technology
Discover how Agentic AI transforms the interaction between humans and machines, optimizes processes, and enhances customer satisfaction with ethical responsibility.
Why today’s leaders are rethinking how value gets created
Leaders across industries are under a new kind of pressure. Markets are shifting faster than strategies can adapt, growth is harder to unlock, and traditional operating models are reaching their limits. At the same time, valuable expertise and data remain fragmented and difficult to scale. Agentic AI has emerged as a way to close that gap — combining human insight with intelligent agents to uncover new opportunities, align teams and move from experimentation to impact, without sacrificing trust or accountability.
Frequently Asked Questions about Agentic AI
Discover in our Agentic AI Workshop how AI agents can transform your business processes.
Subscribe to EY AI Talks
A newsletter fully designed to support you on your AI journey. No fixed schedule; only sent when there's a relevant update.
Designing for agentic scale
EY teams help organizations design, deploy and scale agentic AI with confidence. Powered by the EY.ai Agentic Platform, EY services and solutions bring together trusted data, embedded domain knowledge and high‑integrity agentic capabilities.
Agent-assisted service delivery
Augmented EY professionals, supported by behind‑the‑scenes agents, deepen insight, accelerate analysis and elevate execution across complex engagements.
Agent-assisted managed services
Delegate critical non‑core functions to integrated people‑and‑agent teams that deliver dependable performance — freeing internal capacity for strategic priorities.
Agent as a service
Access ready‑to‑use, high‑integrity agents that deliver continuous value from day one, reducing operational burden while enabling rapid experimentation without major upfront investment.
Agent build as a service
Design and deploy custom agentic capabilities tailored to your enterprise, combining EY domain knowledge with your operating environment to create differentiated, scalable intelligence.
How EY can help
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Accelerate delivery with EY’s Agentic Coding Framework. AI driven discipline for quality, governance and predictable software outcomes.
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Unlock AI business transformation with a seven-layer approach, leveraging AI strategies to create lasting impact in your organization.
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Identify and capitalize on AI to ensure your investments generate exponential growth and value. Learn more.
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Experience AI innovation at the EY.ai Lab! Collaborate with multidisciplinary teams to develop tailored solutions that address your unique business needs.
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Prepare your organization for AI with EY's Data Platform Readiness assessment. Optimize data infrastructure for impactful AI outcomes.
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In the financial services industry, where precision, efficiency, and compliance are paramount, Zero Repetition Banking by EY offers a revolutionary approach to IT delivery.
Read more
How an AI‑driven transformation helped a global brewer accelerate growth
Asahi E&I partnered with EY and Microsoft to transform trade promotion optimization
Read case studyTechnology is advancing at an unprecedented pace. It requires you to rethink how your organization is structured. By continuously collaborating with EY and other ecosystem partners, we’re able to keep evolving our business.
The EY ‘Client Zero’ Story
How EY navigated its own AI-driven transformation
Read moreBy acting as our own ‘Client Zero’, EY is determining answers to these questions now – so that we can guide our clients based on real experience and practical use cases of AI technology.
How is FrieslandCampina transforming into a data-centric organization?
How FrieslandCampina’s data platform paves the way for AI innovation
Read moreThe combination of Power BI and Databricks enables everyone—from analyst to engineer—to work from a single platform towards better decisions
Discover the story behind EY's EYQ
How EY is unlocking the next iteration of GenAI advancement with EYQ
Read moreStrategic foresight and responsiveness are crucial in leveraging emerging technologies like GenAI to drive organizational transformation. Understanding and addressing the unique challenges of GenAI allows us to harness its potential responsibly and effectively.
How EY ensures compliance in its own AI journey
How EY is navigating global AI compliance: The EU AI Act and beyond
Read moreBy embedding ethical principles, promoting cross-functional collaboration, and staying engaged with regulators, EY's approach to AI governance has not only positioned the organization to meet regulatory requirements but also to transform AI into a strategic asset.
Case study: Employee productivity
How GenAI is empowering talent at a PE-backed consumer brand
Read case studyThe EY team provided a clear framework that was critical to help us navigate how to deploy AI to empower our people, taking both a practical and inspirational approach
Case study: Data automation
How a Nordic insurance company automated claims processing
Read case studyOur team provided a solution that did more than just digitize and organize unstructured data. It combined EY business insights and industry knowledge within a strategic technology ecosystem to help modernize the insurer's operations.