HR professionals need to change their approach from company first to employee first.
Personal growth is a key enabler
Qualtrics surveys reveal that 80% of Millennials (almost half of the working population) find that personal growth is the most important business value. A personal development plan, continuous learnings, personalized coaching, career ownership and a flexible work environment are all essential to motivate the modern workforce. This also further improves the image of the company, which in turn attracts highly skilled talent.
That is why HR departments should focus on the following tasks:
- centralize the employee experience,
- help the employees by creating a supportive and emphatic environment,
- support collaboration,
- encourage continuous learning and development,
- urge innovation to make them drive an organization’s turnaround.
Unfortunately, the transactional and administrative workload of HR departments prevents HR professionals to fulfill these more strategic and value-adding tasks.
With more integrated solutions and better visibility of HR activities, the workforce will see a bigger impact of HR on their business.
HR needs to expand their toolset
In order to relieve HR departments from their transactional and administrative workload, existing HR tools need to be re-invented and preferably mixed into the day-to-day toolset of the employee. These tools should be centralized and service both HR and business goals.
Rising technologies like Analytics, Robotics and Artificial Intelligence can help HR to shift its focus to employee-centric activities. These technologies can manage the people, they can give valuable insights in the unique employee and offer solutions in HR domains like Compensation & Benefits, Diversity & Inclusiveness, Learning & Development. For example, Artificial Intelligence or Machine Learning could add value by scheduling people’s work, taking into account their preferences. It also has the potential to completely manage the HR helpdesk service, allowing HR professionals to spend more time on strategic tasks.
With more integrated solutions and better visibility of HR activities, the workforce will see a bigger impact of HR on their business, which in turn improves the value of the HR function.
How EY can help
HR transformation
The disrupted workplace presents a new opportunity for the HR function: to become a strategic partner to the CEO in influencing and executing business strategy. Are you ready for the challenge?
Read moreSummary
Focusing on the average employee has become irrelevant. HR should focus on the unique employee, the individual driven by human value. The modern workforce demands room for personal growth and flexibility. This requires a proactive approach to employee experience and satisfaction, and a more centralized and technological toolset.