EY Nexus for Banking

In Banking and capital markets

EY Nexus for Banking is a tech-forward approach to helping the world’s leading banks to reimagine, create, and find better ways of delivering value in the digital economy.

The platform to power your ideas

EY Nexus for Banking is a flexible, cloud-native acceleration platform designed to enable end-to-end experiences where banks can design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations.

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Platform overview

Core Nexus components

  • Modular components — Contemporary, cloud-ready components that help enable end-to-end orchestration of modern customer journeys
  • Event-enabled — Capture customer events and understand behavior, intent and needs in real time
  • Insight-enabled — Generate insights and map to different stages in a customer journey to nudge action and tailor the customer’s experience accordingly


Loosely coupled components

Open standards and cloud provider-agnostic services prevent tight coupling and allow for the platform to quickly be extended with new components and capabilities.

Transaction ecosystem and microservices

Flexible transaction layer includes an ecosystem of partners with pre-built adapters in areas like core banking. Integration and initiative development are accelerated with our micro-services starter kit.

Intelligent and personalized

Extensible insight engine allows for new initiatives to be intelligence-driven and uniquely tailored to the end user.

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A group discusses project


Immutable data stores to maximize flexibility and information processing.


Design leverages the efficiency, scalability and elasticity of the cloud to provide flexible, cost-optimized capabilities.

Trusted and compliant

Our deep understanding of the financial services regulatory landscape helps to ensure that the platform and individual components are compliant and trusted.

Nexus industry solutions

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Powered by Nexus’ core component, banks can harness the power of people, ideas, and technology to help deliver responsive digital-first experiences customers appreciate and trust. EY Nexus for Banking’s ready-made set of industry products are designed to fit your unique needs.


Intelligent Disputes

As transactions become more frictionless and e-commerce continues to rise, the number of disputes and chargebacks increases every year, costing issuers about US$12b annually.

Nexus’ Intelligent Disputes offering provides a mechanism for financial institutions as they work to tackle the claims resolution process. It uses intelligence-driven insights to challenge the nuances inherent within the dispute resolution lifecycle, while driving down operational costs and helping deliver an optimal customer experience.

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A group discusses project

Mortgage “Browse to Book”

EY Nexus for Banking’ Mortgage “Browse to Book” industry product helps empower traditional and non-traditional mortgage buyers with an insights- and event-driven home loan application process that personalizes each customer’s experience through their preferred channels.
EY Mortgage "Browse to Book" solution increases application completion rates and customer engagement by reaching applicants at the right moment with a selection of mortgage products and services that best fit their needs, resulting in better solutions for non-traditional segments and improved engagement through personalized lending offers.

Merchant Offers and Insights

EY Nexus’ Merchant Offers & Insights industry product helps enable businesses to better understand customers’ behaviors and needs by turning transaction data into personalized insight-driven experiences. Our solution helps merchants to turn insight into action by creating, launching and managing targeted campaigns delivered in real time, driving increased conversion, loyalty and revenue. 

Closing the disconnect between merchants and their customers opens net new revenue streams for banks, increased customer visibility and growth potential for merchants, and an improved customer experience for banks and merchants alike.

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Open banking

Open Banking

EY Nexus Open Banking helps enable banks to cost-effectively comply and compete in the emerging Open Banking data ecosystem. The solution manages and stores consents and entitlements and is adaptable to remain fully compliant with local banking standards and regulations while easily integrating with banks’ identity systems and data lake via readily deployable APIs and microservices.

EY Nexus’ Open Banking solution leads to significant cost and time savings while maintaining regulatory currency and offering a customer experience that can be modified to cover multiple brands.

How can Nexus help you?


About EY Nexus for Banking

The EY Nexus for Banking team leverages the firm’s extensive coalition of global collaborators and alliances, pre-built assets and services, cross-industry experience and Microsoft Azure scalable technical infrastructure to revolutionize a client’s ability to digitally adapt.

Our team

Edited by Ryan Battles

EY Americas Financial Services Banking & Capital Markets Principal

Consulting Banking & Capital Markets Technology Delivery Leader. Based in Boston. Enjoy watching sports and spending time with my family.

Edited by David Deane

EY Americas Consulting Digital Leader

Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.

Edited by Kathleen Calabro

EY Americas Digital Product Leader and EY Nexus Global Product Leader

Passionate and experienced product manager. Drawn by the seemingly endless power of platform ideology, and the unimagined value creation of today's digital ecosystems.

Edited by Hamish Thomas

EY EMEIA Payments Leader and UK Consulting Banking Technology Leader

Transformation leader in payments and open banking. Passionate about technology’s potential to create opportunity and manage risk. Optimistic runner. Film enthusiast.

Edited by Blair Delzoppo

EY Asia-Pacific Financial Services Data & Analytics Lead

Creative data and analytics visionary. Passionate business - value driver. Avid carpenter and fence builder. Doting husband and father of three.