Retail

Reaching shoppers beyond the cart: Using retail media networks to drive brand awareness and sales

Retail media networks help brand marketers boost awareness, sales and loyalty. Learn more.

Four strategic steps for Canada's consumer product and retail sector to navigate tariff uncertainty

Explore how Canadian consumer product and retail businesses can sustain competitive advantage amidst shifting tariffs. Uncover four strategic steps to navigate uncertainty effectively.

How to measure and demonstrate loyalty program ROI

Loyalty programs can drive business growth and strengthen customer relationships, but determining their true value can be a challenge. Read more.

Trust by design helps grocers maximize customer experiences

Grocers that adopt a trust by design approach now can improve customer privacy experiences in ways that foster loyalty and sustainable growth. Learn how.

Are retail CEOs pessimistic? Cautiously optimistic? Or just realistic?

Retail CEOs are more pessimistic about the outlook for the industry than CEOs in other industries. Does this mean it’s all bad news for retail? Learn more.

Why consumers are wise to holiday sales and tracking more lasting value

Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

In today’s retail landscape, a connected customer experience is the key to consumer trust.

Resilience could be retail’s next big value driver

Retail’s Future: Foster Resilience for Growth and Profit

Rethink customer experience as human experience

Technology is defining customer experience but differentiation comes from connecting to what is essentially human. Read more on studio.ey.com.

Five ways consumer brands and retailers can strengthen sustainability claims

Sustainability disclosure requirements are taking shape in Canada and around the world. Consumers are increasingly making buying decisions based on a product or brand’s sustainability commitments. Now’s the time for consumer brands and retailers to strengthen sustainability reporting. Doing so can mitigate risk while reinforcing customer loyalty.

How to balance the CPG, retail and consumer relationship

Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.

Three best practices to drive entrepreneurial success

Explore EY’s Proven Practices for Entrepreneurial Success in Canada.

EY Future Consumer Index: when talk turns into action, be set for change

Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

Meeting today’s independent consumers means getting to know them in a new way and being accepted into their circle of influence.

How to serve consumers who rely on tech, but don’t trust tech

Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.

How retailers’ value propositions need to evolve for success

As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.

Future Consumer Index: Five consumer types you need to understand

The 11th wave of the global study explores the emerging priorities that will shape future consumption patterns. Learn more.

How retailers can integrate into consumer lives at scale

To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.