EY Future Consumer Index

Disruptive forces are transforming consumer behaviors. What do they value? What will it take to serve them? How will your business adapt?

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Canadian perspectives

Retailers: jointly own your customers’ journey to strengthen their trust and loyalty

In today’s retail landscape, a connected customer experience is the key to consumer trust.

Rethink customer experience as human experience

Technology is defining customer experience but differentiation comes from connecting to what is essentially human. Read more on studio.ey.com.

EY Future Consumer Index: when talk turns into action, be set for change

Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.

How to serve consumers who rely on tech, but don’t trust tech

Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.

Future Consumer Index: Five consumer types you need to understand

The 11th wave of the global study explores the emerging priorities that will shape future consumption patterns. Learn more.

    Global perspectives

    Why consumers are wise to holiday sales and tracking more lasting value

    Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.

    What will the metaverse bring to the future of retail?

    We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.

    17m 47s

      FutureConsumer.Now

      Anticipate how technology is creating a new, smart consumer — so you can shape a future where your business thrives.


      Geographic perspectives