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Future consumer index
Disruptive forces are transforming consumer behaviors. What do they value? What will it take to serve them? How will your business adapt?
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- Canadian perspectives
- Global perspectives
Canadian perspectives
Retailers: jointly own your customers’ journey to strengthen their trust and loyalty
In today’s retail landscape, a connected customer experience is the key to consumer trust.
Rethink customer experience as human experience
Technology is defining customer experience but differentiation comes from connecting to what is essentially human. Read more on studio.ey.com.
EY Future Consumer Index: when talk turns into action, be set for change
Climate change is becoming a growing reality for people around the world, and disrupting ingrained consumption habits. Learn more.
How to serve consumers who rely on tech, but don’t trust tech
Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.
Global perspectives
Why consumers are wise to holiday sales and tracking more lasting value
Learn how savvy holiday shoppers redefine value despite economic challenges, and the impact on brands and retail.
What will the metaverse bring to the future of retail?
We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.
Geographic perspectives
How EY can help
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EY Studio+ helps you deliver unique customer experience (CX), using empathy and purpose and adding lasting value to customers, your business and society.
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EY and P&G help organizations attain higher levels of manufacturing performance.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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Discover how EY's supply chain team can help your business redefine its end-to-end supply chain and operations to support your enterprise objectives.
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Discover how EY's risk transformation team can help Boards and CxOs build agile and risk-aware organizations that make better decisions.
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Amongst growing disruption, increased complexity and heightened employee expectations, new approaches to change management can drive improved transformation outcomes.
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