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How wealth managers can strengthen ties with wealthy families before and during a business exit


Discover how wealth managers can engage families before an exit, orchestrate specialist advice and build lasting relationships beyond the investment mandate.


In brief

  • With much of the world’s private wealth currently held by the baby boomer generation, many UHNW families are reviewing their wealth structure and considering a business exit.
  • Wealth managers need to move upstream, orchestrating specialists to connect the transaction with the family’s longer-term wealth and purpose.
  • Exit readiness is about more than the business: family alignment, governance and decision-making determine whether a transaction succeeds.
  • The right exit structure should balance liquidity, control, continuing exposure and flexibility for the family’s next phase.

For wealth managers, one of the most important opportunities in the evolving ultra-high-net-worth (UHNW) market lies at the intersection of entrepreneurial wealth and the growing complexity of managing wealth after a liquidity event. As successful business owners approach a sale, transfer or partial exit, a fundamental shift takes place. Wealth that was once concentrated in an operating company begins to move into financial assets, investment structures and, increasingly, more institutional forms of wealth management.

The opportunity is substantial. The global UHNW population is forecast to continue to grow at an average rate of 5 – 6% until 20301. With much of the world’s private wealth currently held by the baby boomer generation, many UHNW families are reviewing their wealth structure and considering a business exit. Wealth managers that enter only when the proceeds are available are competing for an investment mandate. Wealth managers that help the family prepare, decide and transition have an opportunity to win the family.

This distinction matters because, for many wealthy families, the operating company is not simply one asset among many. It is the family’s largest, most concentrated and most personal asset. It may provide wealth, income and influence, but it can also provide identity, purpose, relationships and a framework through which generations make decisions together. Indeed, four in five UHNW families surveyed for the Family Barometer hold at least a 50% stake in their operating company.

Selling that asset therefore creates a much bigger challenge than deciding where to invest the proceeds. It requires the family to replace a framework that has worked, sometimes for decades, with a new framework for governing wealth, pursuing purpose and cultivating family relationships.

EY has explored the UHNW perspective and identified the key determinants of success for wealth managers in a dynamic UHNW segment.

Wealth managers that enter only when the proceeds are available are competing for an investment mandate. Wealth managers that help the family prepare, decide and transition have an opportunity to win the family.

How can wealth managers win the family, not just the mandate?

The Family Barometer 2026 explores how entrepreneurial families approach business exits, governance, succession and long-term wealth stewardship.


The readiness gap

The first distinction wealth managers should make is between business readiness and family readiness.

Business readiness is relatively familiar territory. It concerns ownership structures, reporting, tax and legal arrangements, governance, contingent liabilities and whether the company itself is suitable for a transaction. These are essential foundations for an efficient sale.

Family readiness is different. It concerns whether the people who own the business are ready to make the decisions that the transaction will require and live with the consequences afterward. It encompasses alignment, governance, emotional willingness, decision rights, succession and a shared understanding of life after the company. This consideration is important because a business can be transaction-ready while its owners are not.

The Family Barometer illustrates the gap starkly. Among families considering an exit, only 2.3% describe themselves as fully ready. Emotional attachment is among the most significant sources of misalignment, alongside disagreement over the future direction of the business and valuation expectations.

Few families intending to exit are fully ready, despite most expecting a transition within five years.

For a wealth manager, the implication is clear. The conversation cannot begin with the portfolio that will exist after the sale. It needs to begin with the family that will own it. What does each family member want from the exit? Is the business an asset, a legacy, an identity or all three? What constitutes a fair outcome across generations and family branches? Who has a voice, who has a vote and who ultimately decides? What would family members do after the company is sold? What should remain collectively owned? And what kind of purpose should replace the business?

These are not questions to be left until the transaction is underway. Unresolved differences can influence timing, negotiations and valuation precisely when the family needs to present a united position.

The wealth manager as alignment and orchestration partner

Once the family has begun to articulate what it wants from an exit, the transaction itself needs to be considered in that wider context.

A full sale, a partial sale, a succession transaction or a structure that leaves the family with continuing exposure to the business can produce very different starting points for the next phase of wealth ownership. The question is therefore not simply which structure maximizes value at closing. It is which transaction gives the family the right combination of liquidity, control, continuing exposure and flexibility for what comes next.

This is where wealth managers can play a role much earlier than they traditionally have.

Insights from the Family Barometer (“Selling at the right time” analysis) indicate that families should explore different ownership scenarios and establish what would justify a sale before an offer arrives. They also reveal that timing becomes easier to judge when the family is clear about what it wants to achieve once the proceeds have been received.

The wealth manager does not need to become the family’s M&A adviser. Nor does the client relationship manager need to become a family therapist. The opportunity is to provide a disciplined process and bring together the right specialists so that commercial, tax, legal, governance and wealth considerations inform one coherent decision.

That makes wealth managers an alignment and orchestration partner. They can help the family articulate individual and collective objectives, make tensions visible before they become transaction-critical, agree decision criteria in advance and involve the next generation appropriately. They can help compare continuation, partial-sale, full-sale and succession scenarios and connect the potential transaction with the family’s longer-term wealth architecture as well as involve external experts as needed for the chosen target state.

A business exit changes the investment priorities

When the transaction completes, the family’s most familiar asset can disappear almost overnight. For decades, capital may have been concentrated in an operating company that the family understood intimately and could influence directly. After the sale, a large proportion of that wealth may be sitting in cash or liquid financial assets. The family has exchanged concentration for diversification, but it has also exchanged control and familiarity for complexity.

The entrepreneur who has spent a lifetime building and managing a business, suddenly becomes responsible for managing capital across a much wider range of investment decisions. The resulting asset allocation and risk management problem is therefore more profound than simply constructing a diversified portfolio.

The first question is not “What should we invest in?”. It is “What is this wealth meant to achieve?”. The answers may include preserving family wealth, replacing the income previously generated by the business, funding future generations, maintaining financial independence or retaining capital for future entrepreneurial activity. Notably, the Family Barometer identifies capital preservation and long-term capital growth as the two leading post-exit investment priorities, followed by replacing income generated by the operating business.

Only once the objectives are clear does strategic asset allocation become meaningful. For some families, a useful answer may therefore be to separate pools of capital: a professionally managed core designed to preserve and grow family wealth alongside a defined pool that allows the founder or subsequent generations to continue investing entrepreneurially.

Governance needs to be adapted early and with foresight

The transition from operating business to financial wealth does not necessarily require a radical redesign of how a family governs itself. In many cases, the foundations are already there. The more important task is to anticipate how those arrangements will need to evolve once the operating company is no longer at the center of family decision-making and to put the necessary adjustments in place before the transaction.

This is another reason why business readiness and family readiness need to be considered separately (see the readiness gap above). A family may have well-established governance around the operating company, but the questions it will face as a diversified wealth owner will be different. Decision rights may need to be clarified, the role of different family branches may need to evolve and the next generation may need to become more involved. The family may also need to agree in advance what should remain collectively owned and which decisions can be delegated.

The objective is not to replace a functioning governance system with an entirely new one. It is to make sure that the system is capable of supporting the family through the transition and into its next phase of ownership. This is particularly important because the operating company often provides a natural framework for family decision-making. Boards, shareholder meetings, reporting processes and clearly defined roles create regular opportunities for family members to engage with one another and make decisions. As the business changes ownership, those mechanisms may change too. The family therefore needs to decide beforehand which functions should be retained, adapted or transferred into new structures.

The Family Barometer’s findings support this emphasis on preparation. Families that establish governance structures and engage in regular decision-making before a transaction are better positioned to make difficult choices when the time comes. As the study notes, governance works when it becomes part of the family’s ongoing decision-making rather than remaining an architecture that sits unused until a crisis occurs.

For wealth managers, this creates an important opportunity before the liquidity event. Rather than presenting governance as something that needs to be built once the business has been sold, they can help families test the extent to which their existing arrangements will remain fit for purpose. That may mean agreeing decision rights, involving the next generation, establishing an investment committee or adapting existing family governance arrangements to accommodate a more diversified pool of assets.

A pivotal role for wealth managers: Support families beyond the investment mandate

For wealth managers seeking to build lasting relationships with entrepreneurial families, the critical moment is much earlier than the liquidity event itself. When a family first raises the possibility of a sale, the most valuable question is not simply how much the business might be worth or how the proceeds could be invested. It is what the family wants its life, its relationships and its wealth to look like when the business is no longer at the center.

Answering that question requires more than investment expertise. It requires the ability to connect the family with the right specialists at the right time – from tax and legal advisers to corporate finance, governance, succession and investment specialists. The wealth manager’s role is not to replace these experts, but to orchestrate their perspectives around a coherent understanding of the family’s objectives.

Wealth managers need to orchestrate multidisciplinary and international perspectives and expertise around a coherent understanding of the family’s objectives.

This orchestration can begin well before an offer arrives. It can help families make tensions visible before they become transaction-critical, compare alternative exit scenarios and establish decision criteria before negotiations begin. It can also connect the transaction with the family’s longer-term wealth architecture, helping ensure that decisions about what to sell, what to retain and how to structure ownership are considered together.
 

For wealth managers, this means moving upstream from managing proceeds to preparing the family for the transition itself. Those that can provide this coordination, supported by a strong network of specialists, can become a trusted partner across the transition of business ownership, family wealth and purpose – rather than engaging only when the investment mandate is available.
 

The family business may be sold in a day. The transition of the family’s wealth and purpose can take a generation. The conversation should start well before the deal.


Summary

A successful family business exit is about far more than selling the company and investing the proceeds. Families need to assess business and family readiness, align on objectives, consider alternative transaction structures and prepare for the implications for wealth, governance and purpose. For wealth managers, the opportunity begins well before the liquidity event. By coordinating tax, legal, corporate finance, governance, succession and investment specialists, wealth managers can help families navigate the transition and become trusted partners beyond the investment mandate.



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