Finally, it is worth noting that resilience doesn’t mean throwing money at problems. It means investing in the right capabilities: scalable infrastructure, disaster recovery, predictive analytics etc.. It also means listening — to users, to stakeholders, to the business. A simple Voice of Customer survey can reveal where IT is adding value, and where it’s falling short. To build confidence and drive efficiency, technology leaders should focus in five key areas:
- Understand the cost base - establish a shared and common understanding of how costs are identified and apportioned across teams.
- Streamline applications – remove unnecessary or duplicate technologies to simplify the IT landscape.
- Review licensing agreements – identify opportunities for cost savings and better value.
- Evaluate the IT operating model – ensure internal and external resources are being used effectively and cost-efficiently.
- Consider a Cloud Fin-Ops function - set up a dedicated team or capability within your business to manage and optimise cloud spending.
Making measured and strategic moves vs. fast reactions.
Once the landscape is clear, organisations can start building a roadmap. That means identifying cost-saving opportunities, prioritising them based on impact, and working with technical teams to validate and deliver. It means logically sequencing change in a way that makes sense.
Risk management plays a role here too. In uncertain environments, every decision needs a safety net. Engaging stakeholders across finance, operations, and compliance helps ensure that cost optimisation doesn’t come at the expense of stability.
In conclusion: it’s clarity over complexity
Every decision around technology spend should stand up to scrutiny. That means having a clear picture of where the money goes, what it’s doing, and whether it’s helping the business move forward or protecting the business from attack. The companies that invest the time and effort into getting this right are the ones that will be well positioned for whatever challenges come next.