Even digitally dominant adults aged 18 to 34 rely strongly on stores for inspiration and final decision making. They use digital tools earlier in their journey, but the store is where decisions crystallise.
The younger cohort is introducing a new behaviour into the Christmas retail cycle: 33% of adults aged 18 to 34 have used AI tools for gift ideas, budgeting, or product discovery. Women tend to use AI for planning and budgeting, while men use it more for comparing products and exploring alternatives. Rather than narrowing choices, AI helps people organise and refine their Christmas lists, it’s the digital equivalent of the handwritten gift list tucked inside an old Christmas TV Guide.
What’s striking is how quickly AI use is accelerating. Recent findings from Marketing Institute Ireland shows half of all Irish adults now use AI for personal or work purposes, up from just 38% six months ago. This rapid growth signals that AI’s influence will extend well beyond Christmas, shaping how consumers plan, shop, and make decisions throughout the year.
Those aged 55 plus remain far less likely to use AI, relying instead on clarity, trusted brands, personal service, and straightforward physical navigation. But as AI becomes mainstream, its role in helping consumers feel informed, organised, and in control is set to become a defining feature of the Irish retail experience—not just for the festive season, but into 2026 and beyond.