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Leadership, culture and DE&I services
Our leadership, culture and DE&I services help organisations foster resilient, inclusive workplaces where people thrive and perform at their highest potential. By integrating data-driven insights with a human-centered approach, we address complex business challenges to transform workplaces into dynamic environments that build lasting results.
What EY can do for you
Leadership
Building and transforming a business in today’s global marketplace requires a refreshed approach to the definition, assessment and development of leadership within an organisation. Strategic investments in leadership have a substantial, direct impact on business performance. To realise this performance potential, organisations need to cultivate transformative leadership, through fostering shared values and continuously developing new capabilities such as emotional agility, virtual teaming and 360-degree thinking.
With our understanding of your business, market, sector and competitive landscape, we can help support development of your leaders by addressing not only the needs of the individual, but also the leadership team and the organisation. We help leaders prepare for and navigate complexity, uncertainty, and the future of work.
Leadership investment is crucial to your business success. Our frameworks and digital tools help you to better place your leadership development initiative in context to disruptive market forces. We help you assess and baseline your leaders’ success profiles, while also diagnosing development areas and improving performance through facilitated leadership workshops and powerful conversations — at an individual as well as team level. Our inquiry-based leadership coaching approach to develop organisational leadership capabilities and help your people perform at their very best in a constantly changing world.
Culture
Business values continue to fluctuate with dynamic forces in the marketplace, and organisational culture is at the heart of shaping the future of work, thereby impacting your organisation’s competitiveness and market value. When organisations activate a culture that is clear and consistent in its strengths, motivates its people and has low behavioral risk, they see an increase in productivity and thus profitability. All individuals, from boards and executives to employees and customers, play an important role in shaping an organisation’s culture. We work with these individuals to deliberately transform their organisation to fuel a culture shift that takes place over time in response to market trends.
Our digital tools help us to support clients through culture discovery, design and activation which enable the elevation of psychological safety, the creation of growth mindsets, and the acceleration of inclusion initiatives, which will promote innovation your organisation needs to thrive. We can also help you improve your transaction success using culture as a lever.
DE&I
We help clients elevate their diversity, equity and inclusion (DE&I) strategy and make progress toward building a truly human-centered workplace. Our multidisciplinary approach combines data-driven insights, powerful conversations, and systemic interventions to deliver measurable, sustained progress. Organisations can leverage DE&I as a key enabler to success by integrating it into their business and talent strategy. It is now also a business imperative due to increased scrutiny by consumers, regulators, investors and employees.
Our diagnostic tools focus on the individual strengths of the clients we serve and helping them to target efforts in places where they can get the greatest results, and track those results. We engage the right leaders and stakeholders to build internal champions and enable leaders to make aspirational commitments and deliver on them. Through the use of DE&I scorecards and defined key performance indicators, we help track progress over regular intervals to allow for adjustment over time in response to the shifting DE&I landscape. To support our clients, we are committed to staying close to macroeconomic trends, geopolitical issues and current events that may impact historically underrepresented populations.
Leadership trust perceptions
of employers believe employees feel trusted and empowered by leaders.
of employees feel leadership trust and empowerment.
Developing leadership capabilities and empowering the workforce with adaptive skills will boost your organisation’s business transformation. To realise this performance potential, organisations need to cultivate transformative leadership by fostering skills such as leading with resilience, connecting to vision and purpose, demonstrating courage during change, cultivating trust and deep connection, and creating a safe environment for innovation and experimentation.
Our approach is guided by experience and research, including our leadership research collaboration with the Saïd Business School at the University of Oxford. The study found that leaders who put humans at the center to navigate transformation turning points are 12 times more likely to significantly improve transformation performance. Our teams help leaders identify turning points and put humans back at the center when issues that could compromise the transformation arise.
With deep insights into your business, market and competitive landscape, we support leadership development that addresses the needs of individuals, teams and the organisation. We equip leaders to navigate complexity, embrace uncertainty and prepare for the ever-evolving future of work.
Our methodologies and tools place leadership initiatives in the context of disruptive market forces, helping organisations assess, baseline and enhance your leaders’ success profiles. We facilitate powerful development through leadership workshops and conversations, tailoring support to both individual and team levels. Our inquiry-based coaching approach builds capabilities that empower employees to perform at their best in a constantly evolving world.
Culture
We know that organisational culture can be intentionally shaped to support vision, mission and strategy, which are of little value without a culture to bring them to life. A culture rooted in clear and consistent strengths — one that motivates individuals and minimises behavioral risks — drives both productivity and profitability.
Our methodology is designed to understand an organisation’s current culture and evolve its environment to meet the demands of the future. To understand culture at a granular level, we assess employee behaviors, uncovering the unique dynamics that define an organisation’s environment. This in-depth analysis helps us identify both strengths and areas for growth, providing the foundation for purposeful cultural transformation aligned to your business strategy.
Our teams, informed by the latest in behavior science, help organisations get to root causes quickly and activate culture change through a top-down and bottom-up approach. In addition to working with senior leaders to set the tone at the top, we identify influencers who can activate culture change through grass roots movement supported by behavior sprints, nudging and learning tools. With culture as a lever, we also help organisations enhance transactional success and create long-term value through strategic cultural alignment.
DE&I
We help organisations elevate their diversity, equity and inclusion (DE&I) strategy to create a workplace rooted in respect, fairness and belonging for all. Our multidisciplinary approach blends data-driven insights, meaningful dialogue and systemic interventions to achieve measurable, sustainable progress.
By embedding DE&I into their business and talent strategies, organisations can leverage it as a crucial driver of success. Today, DE&I is a business imperative, closely scrutinised by consumers, regulators, investors and employees alike.
Our diagnostic tools focus on organisations’ unique strengths, helping them prioritise efforts for maximum impact and track results effectively. We engage key leaders and stakeholders to build internal champions, empowering leaders to make ambitious commitments and deliver on them. Through DE&I scorecards and well-defined key performance indicators, we monitor progress at regular intervals, allowing for timely adjustments in response to the evolving DE&I landscape.
To further support organisations, we stay closely attuned to macroeconomic trends, geopolitical dynamics and current events that impact historically underrepresented groups, ensuring DE&I strategies remain relevant and impactful in an ever-changing world.
Creating a Talent Advantage
Organisations can achieve a Talent Advantage, as identified by the EY 2024 Work Reimagined Survey, in the mid- to long-term by excelling across five key dimensions: talent health and flow; work technology and generative AI (GenAI); total rewards priorities; learning, skills and career pathways; culture and workplaces.