EY and Adobe Solution Partner logo
We are excited about the new opportunities our expanded collaboration with ServiceNow will present.
Carmine Di Sibio
EY Global Chairman and CEO
Carmine Di Sibio hallway

How can you turn technology insights into business breakthroughs?

The EY and ServiceNow Alliance innovates to help solve our clients' toughest business challenges in this Transformative Age.

How EY can help 

EY and ServiceNow Alliance

EY and ServiceNow offer an integrated business-led, technology-enabled approach to deliver service management and business automation services for the enterprise built on ServiceNow’s cloud-based digital workflow platform. Our services help organizations maximize value from ServiceNow investments, accelerate innovation and reduce risk by delivering reliable digital workflows.

The EY and ServiceNow Alliance can transform a wide range of business functions including customer service, HR, facilities, legal, finance and IT operations by:

  • Digitizing unstructured workflows and disconnected systems across enterprise functions
  • Driving transformation across applications, infrastructure and operations
  • Accelerating and automating regulatory compliance
  • Managing enterprise risk
The EY and ServiceNow Alliance is a dynamic, driving force. Together we are changing the way the world works by enabling better experiences and evolving how business gets done.

Our offerings

Predict and prevent issues, and automate resolutions

  • Run proactive and secure digital operations
  • Gain visibility across telemetry data - resources, applications, assets and vulnerabilities - across your operational footprint
  • Reduce outages and unwarranted spend caused by expired TLS certificates and orphan firewall policies
  • Reduce event noise by > 95% and shorten MTTR by accelerating root cause analysis and automating fixes 
  • Improve DevOps productivity with automated change policies and incident team insights
  • Expedite vulnerability and security incident prioritization and remediation

Build powerful cross-enterprise low-code aps

  • Empower anyone to build agile enterprise apps with first-class experiences users love, supported by guardrails for enterprise-class delivery
  • Reduce app backlogs with new departmental apps/workflows
  • Automate/improve departmental processes
  • Modernize and transform departmental apps from legacy (e.g. Lotus Notes)

Quickly scale enterprise service management while reducing costs

  • Transform discrete, corporate functions into seamless end-to-end digital workflows
  • Rapidly develop workflows to support new employee services
  • Provide a single, self-service portal for all shared services
  • Improve agent productivity and lower service costs by providing employees with AI-assisted recommendations
  • Gain visibility into the services delivered through a consolidated set of dashboards
  • Connect with systems of record via open APIs

Reduce hardware, software and cloud costs

  • Reduce IT spend by automating the end-to-end lifecycle for hardware assets, software licenses and cloud resources
  • Harvest under-utilized software, hardware and clouds
  • Avoid large unbudgeted costs from compliance audits, policy obligations and unmanaged clouds
  • Accurately track hardware, software and cloud from request to disposal; minimize lost, stolen and ghost assets
  • Plan refresh cycles for hardware warranty periods, end of life hardware and software; rationalize apps, reduce tech debt and operating expenses
  • Improve negotiating position with trustworthy data for purchases, renewals or true ups of software, hardware, and cloud resources

Manage risk and resilience in real time

  • Improve resilience, scale operations and satisfy regulatory and executive scrutiny
  • Improve IT compliance while reducing audit cost and effort
  • Fuse IT, vulnerability, risk, and security operations with AI-driven collaboration and accountability
  • Reduce the likelihood and impact of IT disasters, outages and security incidents
  • Easily assess and manage third-party risks
  • Expedite vulnerability and incident management using context and workflows

Automate and optimize IT service operations

  • Deliver scalable services that increase productivity and create a modern, compelling service experience for all employees
  • Ditch siloed-IT tools with a single, cloud-based platform for automation
  • Use AI to empower employees to self-solve issues and Ignite services agent productivity with virtual agents and AI, while enabling work from anywhere
  • Harness a single view of services, operations and development data to improve efficiency

Boost employee productivity and engagement

  • Provide employees with great service experiences for the moments that matter
  • Manage a safe and efficient workplace
  • Improve productivity with a single portal where employees can easily find answers, get help, and request departmental services they need
  • Automate complex moments like employee relocation with step-by-step guided experiences
  • Resolve simple employee inquiries instantly with chatbots
  • Provide employees with self-service experiences directly within digital collaboration tools

How can you turn today’s bureaucracy into tomorrow’s breakthroughs? 

Today’s pace of life demands instant transactions, frictionless access to information and seamless user experiences. 

The EY and ServiceNow Alliance combines ingenuity with a leading digital workflow platform. We innovate together to deliver workflow automation that enables better connectivity across systems, drives greater resource efficiency and delivers seamless human-centric processes.

We remove bottlenecks to provide easy-to-consume information where it’s needed, delivering frictionless experiences for both customers and employees. 

Together, we reimagine what business can be and what people can do. That’s building a better working world.

  • ServiceNow Awards and Capabilities

    • ServiceNow 2023 Asia Pacific and Japan Accelerated Growth Partner of the Year
    • ServiceNow 2023 Asia Pacific and Japan Workflow Partner of the Year
    • ServiceNow 2023 Americas Employee Workflow Partner of the Year
    • ServiceNow 2022 EMEA Partner of the Year
    • ServiceNow 2022 APJ Employee Workflow Partner of the Year
    • ServiceNow 2021 Americas IT Workflow Partner of the Year 
    • ServiceNow 2021 EMEA Accelerated Growth Partner of the Year 
    • ServiceNow 2021 APJ Transformation Partner of the Year 


    • 1500+ experienced professionals
    • 1800+ ServiceNow certifications
    • 5000+ client projects worldwide



Press releases

EY and ServiceNow expand strategic alliance to provide solutions for Generative AI compliance, governance and risk management

NEW YORK, 24 JANUARY 2024. The EY organization and ServiceNow (NYSE: NOW), leading digital workflow organizations making the world work better for everyone, have announced an expansion of their strategic alliance to provide solutions for generative artificial intelligence (GenAI) compliance, governance and risk management.

24 Jan. 2024 New York US

More press releases

EY announced the expansion of strategic alliance with ServiceNow to transform finance and tax services for the digital economy

LONDON, 13 DECEMBER 2021. The EY organization today announced a significant expansion of the organization’s strategic relationship with ServiceNow to help companies be more agile and productive in an era of rapid change.

13 Dec. 2021 Camille Larivière

EY Canada welcomes SuMO IT Solutions to the firm to accelerate ServiceNow expertise

Furthering firm’s investment in solution-enablement to help clients accelerate digital transformations

25 May 2021

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