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Customer

In today’s world of empowered customers, competitive advantage comes through building trust.

Everywhere you look, technology is transforming customer experiences and expectations, and it’s happening faster all the time. In this fast-paced environment, you need to put customer trust at the center of the entire organization, enabling you to create customer relationships that lead to unwavering loyalty and sustainable profits.

EY helps companies transition to customer-centric business models and become trusted organizations to their customers. Our diverse teams of insights, experience, marketing, sales and service specialists, combined with our global connectivity and understanding of your industry issues, inspire us to ask better questions. We work with you to find innovative solutions that help create transparent and authentic customer experiences.

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From silos to synergy: shifting to a journey-first mindset

Organizations can enhance their customer-centricity by aligning their operating model with their customers' journeys. This understanding can potentially unlock significant benefits for the organization. Learn more.

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Customer Experience by EY Studio+

EY Studio+ helps organizations build differentiated experiences that adapt with customers and drive sustainable long-term value. Read more on studio.ey.com.
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We’ll help your organization maximize its return on marketing spend. Consider a customer-centric marketing model built on unwavering trust and loyalty.
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The team

Lokesh Chaudhry

EY Canada Office Managing Partner, British Columbia

Lokesh is the Office Managing Partner for EY Canada’s British Columbia office and a leader with 25 years of experience guiding multinational companies through tax structuring and compliance projects.

Vancouver, Canada

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.