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Toronto, Canada
Customer experience is everything in a noisy marketplace. As a senior manager in EY Canada’s Business Design Consulting practice, Christina leads clients in reimagining customer experiences to unlock the full potential of their business. Primarily focused on the telecommunications sector, Christina brings nearly a decade of experience fueling business-led transformation programs built on customer experience, digital strategy, intelligent automation, process improvement, data-backed analysis, and operating model design. Prior to joining EY, Christina worked in data-driven marketing industry roles. Christina holds a Bachelor of Commerce in Marketing Management from Dalhousie University.
How Christina is building a better working world
Everything we do at work and beyond has the potential to make an impact on the world around us. I take pride in supporting pro-bono consulting opportunities at not-for-profits, and charities focused on education and sustainability. By channelling the skills I’ve honed in the working world into our broader community, I can help other organizations reach their goals and support positive change.
“Employees are the backbone of successful organizations. Put your people at the centre of your transformation programs. Design change management for and with them. Achieve results together."