IT Service Management, IT Asset Management and FinOps

IT Asset Management services 

IT asset management (ITAM) is one of the core competencies to manage, control and protect an organization’s IT assets. Mature ITAM practices deliver significant benefits to the organization by identifying and reducing risks, reducing IT spend and providing reliable and trustworthy IT asset data to make informed decisions. 

EY’s extensive industry experience, in-depth knowledge of leading practices, research and thought leadership address complexities and uniqueness of ITAM in various platforms, publishers and products. Our services are AI enabled, flexible, cost competitive and designed to realize short- and long-term value. 

1.  ITAM transformation consulting 

This is a short-term consulting service that begins with current state assessment of ITAM capabilities and helps organizations: 

• Clearly understand ITAM gaps, strengths and risks
• Document target state requirements and improvement recommendations to achieve strategic objectives 
• Develop a pragmatic and actionable roadmap to achieve short- and long-term goals

This service also includes the design and documentation of an industry-aligned and well-tested ITAM operating model and its enablers.

2.  IT asset risk mitigation and cost optimization

The mitigation of IT asset risks and the reduction in IT asset expenditures are the primary value drivers of IT asset management (ITAM). EY has a proven track record of delivering significant value through this one-time, short-term service.

3.  SAM managed service

We offer a long-term service that is flexible, competitive and tailored to your organization’s needs. Our teams provide this value-driven service in a highly collaborative environment to effectively transfer our SAM knowledge to your team. This enables your people to assume the responsibilities at the conclusion of the contract term.

4.  IBM IASP and CVA service

EY is one of the four certified firms to offer IBM’s IASP (IBM Authorized Service Provider) and Client Value Accelerator (CVA) programs. 

These ITAM services enable you to make informed decisions using factual and reliable asset data.

IT Service Management services

EY Canada brings deep knowledge and proven experience in delivering innovative IT Service Management (ITSM) solutions and services. We offer a detailed, value-driven suite of services designed to transform IT into a strategic business enabler enhancing business performance, employee satisfaction and digital resilience.

Our teams focus on designing and implementing IT management practices based on globally recognized frameworks such as ITIL, COBIT and ISO, while integrating emerging technologies like AI and cloud to futureproof IT delivery and operations. 

Our ITSM services help your organization build a sustainable and scalable IT operating model aligned with your values, strategy and goals. 

Key ITSM services include:

• IT maturity assessments to uncover improvement opportunities and critical risks, including those related to AI adoption and cloud migration
• Optimization of IT operational costs to drive efficiency and deliver value through automation and AI-enabled capabilities
• Design and implementation of IT processes to improve resilience and sustainability
• Establishment of KPIs and IT governance models that align with business priorities and mitigate risks
• Empowerment of IT teams through targeted training in leading IT practices

Configuration Management Database (CMDB) is at the heart of ITSM. 

Financial Operations services (FinOps)

Cloud spending has been increasing rapidly — uncontrolled costs can affect margins, increase IT spend and exceed budgets. Several factors contribute to the difficulty in comprehending and controlling cloud costs, including the lack of centralized visibility of cloud spending, complex billing structures, inefficient use of cloud resources, insufficient collaboration among involved teams, unmanaged software licences and the dynamic nature of cloud, to name a few.

Financial Operations (FinOps) introduces financial discipline without slowing innovation and offers measurable outcomes, such as cost efficiency, accountability and data-driven decisions.

Our integrated FinOps services use enterprise FinOps tools such as AppTIO Cloudability, Flexera One, ServiceNow and others, as well as our own proprietary tool. The services help establish a proactive operating model to provide transparency of cloud usage, enhance resource usage, optimize cloud costs, establish compliance and foster collaboration across involved teams. This approach is aimed at  improving efficiency, enabling proactive risk management and driving significant cost savings across cloud operations. 

Additionally, we offer a service to assess your cloud ecosystem, identify cost reduction opportunities and provide recommendations to realize the benefit. Our extensive global experience coupled with FinOps accelerators help you realize value irrespective of the size and sector of your business.

Why Choose EY ?

• EY has a proven track record of providing these services and delivering tangible outcomes globally across sectors and industries, and businesses of all sizes.
  
  
• We offer integrated, tailored and competitive services, delivered by both local and offshore resources, that fit your needs and budget.
  
  
• Our team comprises certified professionals in ITSM, ITAM and FinOps who contribute to industry standards and leading practices. They bring extensive knowledge and experience and provide relevant case studies and lessons learned to expedite your initiatives and offer practical recommendations.