How can you be truly customer-centric, rather than simply customer facing?
The insurance industry is confronted by major challenges as well as attractive opportunities. GDP has outgrown insurance premiums over the past years in developed EMEIA countries and changing customer expectations are forcing insurers to revise their business models. Our research reveals what business models insurers should pursue to seize the increasing market opportunities and how they can navigate the transformation journey successfully.
Authors:
Yamin Gröninger, Tobias Binkert, Doina Emilian
Publication:
August 2022
Language:
English
Number of pages:
20
Document type:
Brochure
Key questions we will explore:
- Why should insurers challenge their understanding of customer-centricity?
- Which business models should insurers pursue based on their core competencies?
- How can insurers take incremental steps to achieve large-scale transformation?
