COO Market Study - Mastering Complexity in Wealth Management across Switzerland and Liechtenstein

This study empowers COOs to become transformation architects, mastering complexity with behavioral insight and strategic foresight.

EY COO Study

Findings from the study:

  1. What is the raison d’être of the COO and how must it evolve with shifting business models?
  2. What drives complexity across the COO agenda across strategic, structural and operational lenses and how can leaders shape operations that are aligned, resilient and future-fit?
  3. What is the evolutionary pathway leading to complexity mastery?

Authors: 
Dr. Ingo Rauser,
Jean-Noël Ardouin,
Dr. Christoph J. Frick,
Ashan D'Souza,
Yann Wieland,
Jan-Willem Jansen,
Priya Aggarwal,
Daniel Rubenov

Publication: 
July 2025 

Language: 
English

Number of pages: 
60

Document type: 
Study

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Limited, each of which is a separate legal entity. Ernst & Young Limited is a Swiss company with registered seats in Switzerland providing services to clients in Switzerland.