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How tax-aware services help banks improve after-tax outcomes


A tax-informed approach is emerging as a key differentiator for Swiss banks seeking to create value for clients – and themselves.


In brief

  • Offering tax-aware services enables financial institutions to deliver greater value to clients and strengthen their position in the Swiss banking market.
  • Some strategies to help assess tax suitability include front-office training, client tax profiling, built-in system restrictions and efficient account structuring.

While banks have traditionally sought to differentiate themselves through pre-tax performance, it is ultimately the net return on investment (after fees and taxes) that matters most to clients. In an increasingly competitive landscape, improving investment outcomes with tax strategies is an exciting opportunity to stand out.

Against this background, what’s the status in Switzerland? Could banks be doing more to offer tax-aware services in Switzerland? Swiss financial institutions – including private banks, independent asset managers (such as external asset managers and many multi-family offices), as well as trustees and corporate service providers – do not typically provide formal tax or legal advice. Where tax support is offered, it is often limited to discussing general tax principles, except for certain services provided to Swiss tax-resident clients. This creates a natural space for banks to add value: not by replacing providers of independent tax advice, but by helping clients better align their investment decisions with real-world outcomes.

How can banks make tax awareness a win-win situation?

Given the breadth of jurisdiction they cover, Swiss banks tend to be cautious about being perceived as offering tax advice. This is partly cultural – shaped by regulatory risk, cross-border complexity and the legacy of past controversies. Yet, the reality is that many Swiss financial institutions could be doing more to consider individual tax aspects as part of the investment advice process, without offering tax advice.

For financial advisors it makes sense to do so: client appetite for tax-aware services is significant. At the same time, a lack of tax planning can significantly erode a client’s investment performance. Since the tax impact depends on various general and individual factors, it’s important for front-office teams to have at least a basic grasp of how proposed investments will be taxed before recommending them to individual clients.

What are the main taxes to consider?

Taxes vary from client to client depending on their specific situation. Common taxes that may affect foreign investors served by Swiss banks include withholding taxes as well as gift, inheritance or estate taxes.

Most countries withhold taxes on payments of income (dividends, coupons, etc.) to foreign investors investing in local bonds and stocks. For example, the US withholds 30% tax on payments of dividends on US shares and coupons on US bonds and Switzerland withholds 35%. Depending on the investor’s country of residence and applicable double taxation agreements, this withholding tax may only be partially recoverable, making investment structuring and documentation key considerations.

Furthermore, while Switzerland may not levy gift or inheritance tax on investments held by non-Swiss resident on a Swiss account, US situs assets (including US shares) exceeding USD 60,000 in value and held directly by non-US domiciled individuals are generally subject to a 40% estate tax on passing of the holder. Various alternative holding methods are available – clients should be encouraged to discuss these options with their tax advisors

A tax-aware approach is good for clients – allowing them to maximize investment return – but also for banks, as they minimize outflows of assets under management to settle tax liabilities. In a saturated banking market, cultivating a reputation as a tax-savvy Swiss provider is also likely to enhance customer loyalty and strengthen the brand.

This positive impact is particularly significant over time and at scale when a consistent tax-informed approach is applied throughout the organization.

How can banks assess tax suitability without giving formal tax advice?

Banks have a duty of care to ensure that proposed investments are suitable for their clients in a certain jurisdiction. Recommending a product that is not optimized for local taxes can have a significant (negative) impact on the net investment return of a client. It may have a negative knock-on effect in terms of customer experience, satisfaction and loyalty.

An integrated tax-aware approach, supported by appropriate tools and service providers, can help financial institutions limit the risk of recommending “unsuitable” investments. These four actions help build the foundations to support a tax-aware approach – without giving tax advice: 

How can banks provide enhanced tax reporting and advice?

Most Swiss banks already offer client tax reporting (CTR) solutions in some form. Comprehensive CTR can help clients monitor their overall financial performance and support timely and accurate filing, reducing the risk of tax audits or penalties. CTR can also be enhanced by add-on client tax reporting services, including simulation reporting.


2025 EY Client Tax Reporting Survey

The EY Client Tax Reporting Survey 2025 examines how market disruption, regulatory pressure, and technology adoption are reshaping client tax reporting in Swiss banking. It provides benchmarks, market insights, and practical recommendations for financial institutions navigating a rapidly changing tax landscape, highlighting the shift toward “tax-aware” teams that integrate client tax reporting into holistic wealth management strategies for enhanced client trust and retention.


Enhanced CTR is an area where banks can strengthen their service offering – and brand. The 2025 EY Global Wealth Research Report found that investors who use tax services are more than twice as likely to feel fully prepared to achieve their financial goals. While almost two-thirds (64%) of clients globally use wealth and tax planning services – making it almost as popular as basic financial planning (65%). In many financial institutions these services are often delivered separately, with limited collaboration between professionals managing each component. This may leave the burden on the clients themselves to bridge communication gaps and align two distinct strategies, resulting in less effective outcomes. Swiss banks that offer more integrated tax-aware advice help to ensure a more consistent, proactive and tax-efficient investment experience overall, resulting in a higher share of wallet.

Providing comprehensive client tax reporting and ensuring general tax awareness of client-facing employees (similar to cross-border rules awareness) is core for private banks. Financial institutions can call on the support of expert external providers to provide high-quality enhanced CTR that supports clients in understanding and anticipating how they may improve their net return on investment.

Summary

As investors increasingly focus on after-tax outcomes, tax-aware services represent a significant opportunity for Swiss banks to differentiate themselves, enhance client outcomes and strengthen client relationships in a competitive financial services landscape.

Acknowledgement

We kindly thank Didier Rossire for his valuable contribution to this article.


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