EY–ServiceNow Alliance

Together, EY teams and ServiceNow reimagine what business can be and what people can do.

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How do you deliver exceptional human experiences that inform, connect and empower?

Today’s pace of life demands instant transactions, easy access to information and seamless user experiences. Successful organisations quickly address inefficiencies that impact front- and back-office enterprise functions and yield poor experiences for partners, suppliers and customers.

 

The EY–ServiceNow Alliance follows a human-centered and experience-driven approach to innovation. Leveraging the agility of the Now platform and incorporating the power of AI and automation, we can help modernise and link workflows to deliver intuitive and frictionless experiences across your organisation.

 

Together, we reimagine what business can be and what people can do. That’s building a better working world.

How EY can help

Our strength lies in the proven power of our people and technology, and the possibilities that arise when they converge to reframe the future. Our deep sector knowledge combined with a holistic point of view delivers true value from strategy through to implementation. Whether your business challenge is simple or complex, small or large, we can be trusted to deliver solutions that work - today and tomorrow.

The EY–ServiceNow Alliance is a dynamic, driving force. Together we are changing the way the world works by enabling better experiences and evolving how business gets done.

Awards and recognition

EY ServiceNow award
ServiceNow 2026 Banking Partner of the Year – Worldwide
Celebrates our ability to incorporate deep banking sector expertise into AI-driven digital workflows that deliver measurable business impact.
EY ServiceNow award
ServiceNow 2026 Risk & Security Partner of the Year – Worldwide
Recognises our ability to strengthen cybersecurity, risk management, and compliance through AI‑powered workflows that reduce exposure, improve threat response, and maintain regulatory alignment.

Explore our partner ecosystem:

Our latest

How a healthcare company tackles third-party risk with tech and data

Eager to protect patient privacy, a health services company built a robust system by leveraging AI and modern approaches. Learn more.

Jim Welch + 1

How EY is unlocking the next iteration of GenAI advancement with EYQ

EY is transforming the future of work and augmenting potential with an enterprise generative AI (GenAI) solution, EY.ai EYQ. Learn more in this case study.

How EY is navigating global AI compliance: The EU AI Act and beyond

EY is turning AI regulation into a strategic advantage. Learn more in this case study.

How a major cancer center modernized IT to improve patient care

This case study explores how a major cancer center modernized its IT through ServiceNow to improve patient care and optimize research.

How Yara centralized their HR operations

EY teams helped Yara redefine its HR operations and better integrate them across borders, freeing up time for HR to focus on strategic tasks.

How Bayer closed the distance globally between planning and activating

A new global business services model needed buy-in across four continents. EY wavespace™ brought execs together to drive inclusive growth.

Additional case studies

How GBS is moving from labor arbitrage to value creation

Discover how Global Business Services enhances efficiency, governance and value for CFOs. Explore the future potential of GBS as a profit center.

How responsible AI can unlock your competitive edge

Discover how closing the AI confidence gap can boost adoption and create competitive edge. Explore three key actions for responsible AI leadership.

Six actions to turn soaring energy demand into lasting prosperity

Business energy demand is soaring. Are providers ready? EY research reveals how they can fuel growth to deliver true energy prosperity. Learn more.

How boards can confidently steer an AI-enabled future

By balancing growth strategies and risk mitigation with AI, Boards can build confidence, create value, and augment human potential. Learn more.

Four regulatory priorities to drive financial institutions' focus in 2025

Our Global Financial Services Regulatory Outlook has four regulatory priorities to drive financial institutions' focus in 2025. Download the report.

How will GenAI prompt a step change toward autonomous supply chains?

GenAI is accelerating the rise of autonomous supply chains, but many are struggling with implementation. Learn how leading companies are pulling ahead.

The CEO Imperative: Are you mastering your ecosystem strategy?

The right use case, partnerships and IT infrastructure are drivers of success in business partner ecosystems. Learn more.

How your organization can have confidence in the opportunities AI brings

As interest in ethical AI explodes, the debate is shifting away from “trust” and towards “confidence”, helping unlock valuable use cases. Learn more.


EY and ServiceNow expand strategic alliance to provide solution for GenAI compliance, governance and risk management

NEW YORK, 24 JANUARY 2024. The EY organization and ServiceNow (NYSE: NOW), leading digital workflow organizations making the world work better for everyone, have announced an expansion of their strategic alliance to provide solutions for generative artificial intelligence (GenAI) compliance, governance and risk management.

EY announces launch of artificial intelligence platform EY.ai following US$1.4b investment

LONDON, 13 SEPTEMBER 2023 – The global EY organization (EY) today announces the launch of EY.ai, a unifying platform that brings together human capabilities and artificial intelligence (AI) to help clients transform their businesses through confident and responsible adoption of AI.

EY recognized as the 2023 ServiceNow Worldwide Financial Services Industry and Accelerated Growth Partner of the Year

LONDON, 23 MAY 2023. The EY organization announces it has been recognized as the 2023 ServiceNow Worldwide Financial Services Industry and Accelerated Growth Partner of the Year.

EY recognized as the 2023 ServiceNow APJ Accelerated Growth Partner and IT Workflow Partner of the Year

LONDON, 21 APRIL 2023. The EY organization announces it has been recognized as the 2023 ServiceNow Asia Pacific and Japan (APJ) Accelerated Growth Partner of the Year and the APJ IT Workflow Partner of the Year.

EY recognized as the 2023 ServiceNow Americas Employee Workflow Partner of the Year

LONDON, 26 JANUARY 2023. The EY organization announces it has been recognized as the 2023 ServiceNow Americas Employee Workflow Partner of the Year.

NEWS ALERT: ServiceNow acquires EY Catalyst IP
Alliance to revolutionize operational technologies for manufacturing, energy and transportation industries. Learn more.

EY-ServiceNow Alliance FAQs

Events

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ServiceNow Knowledge 2026

Join EY teams, ServiceNow experts and customers at Knowledge 2026 to see how AI is getting to work in every corner of business, in every industry. We're shaping the future with confidence, so businesses work smoother, employees work smarter, and customers don’t have to work at all. Learn more.

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ServiceNow Put AI to Work Summit

At the ServiceNow AI Summit, learn how to “Put AI to Work for People.” Learn from AI luminaries, forge connections and bring breakthroughs to life. Learn more at ServiceNow.com.