Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Explore our case studies

How a global FinTech captured growth in the SME segment

A global Fintech captured growth in an opportunistic SME segment with a differentiated, holistic strategy. Learn more in this case study.

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How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

How intelligent automation can empower employees to drive greater value

A banking client wanted to automate some of their business processes: EY provided a route to a much more comprehensive vision of automation.

How to transform product development to outperform the competition

EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

How a new technology platform can help banks unlock financing for SMEs

The Cashbot platform offers banks an online invoice finance solution for SME clients.

    Explore our latest thinking

    How can reimagining today's workforce help banks shape their future?

    By focusing on four bold imperatives, banks can differentiate in the competition for top talent and drive higher returns on people investments.

    Five ways banking CROs are increasing agility

    The EY/IIF bank risk management survey highlights the need for increased agility against diversifying risks. Find out more.

    Four enablers for harnessing the power of PayTech

    Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    Three ways to unleash the power of people in banking transformation

    Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

    Five ways to commit to customer centricity in banking transformation

    An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

    Why digital, ecosystem-enabled banking transformation is the way forward

    Banks need to act to improve revenues and profitability, enhance customer experience and secure a bold strategic positioning in the market.

    If transformation needs to be bold, do banks have the right tools for success?

    EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

      Transformation strategies for banking leaders

      We spoke to transformation leaders at banks around the globe about how to improve transformation outcomes. Explore these insights.

      Discover EY Nexus for Banking and Capital Markets

      EY Nexus is a business transformation platform that accelerates innovation and powers frictionless customer experiences.

      Regional perspectives

      Why European banks must obsess over customer experience to compete

      Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.



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