Elevate emotional intelligence and collaboration
CFOs should prioritize people skills and emotional intelligence to build more connected C-suite leadership teams.
The CFO role has evolved dramatically from a decade ago when the DNA of the CFO survey was first conducted, and the pace of change in this key leadership position continues to accelerate. This can make the CFO’s role an interesting one with great satisfaction, but it can also create an extremely demanding balancing act, as leaders manage traditional mandates (e.g., corporate reporting) with new ones (e.g., overseeing digital transformation and digital growth initiatives at an enterprise level).
The role of the CFO76%
of survey respondents say that, while the role today is extremely challenging, there has never been a more exciting time to be a CFO.
CFOs should seek to balance their traditional mandates with new ones, protect value while driving future growth, and balance short-term objectives with long-term value creation.
As they deliver on these priorities, CFOs are also playing a pivotal role in the enterprise response to today’s volatile and challenging environment. As well as the huge economic uncertainty unleashed by the pandemic, organizations were already contending with a host of challenges such as digital disruption, geopolitical volatility, and demographic and macroeconomic changes.
As suggested in the EY Megatrends report Are you reframing your future or is it reframing you?, the global system may be reshaped by everything from shifting power dynamics, artificial intelligence (AI), geopolitical uncertainty and environmental risks. The organizations that have the agility and resilience to respond to these megatrends most effectively are expected to be those with strongly connected leadership teams. However, the 2020 EY DNA of the CFO survey found that many finance leaders had opportunities to enhance relationships with their fellow C-suite peers. For example:
- Fifty-two percent report limited or no collaboration with the chief human resources officer (CHRO).
- Forty-four percent say the same of their relationship with the chief marketing officer (CMO).
The results highlighted that CFOs have stronger relationships with IT and operations teams, but the lack of connectivity with customer-facing and HR teams is concerning, given the increased importance of driving customer insight and managing the change and people impact associated with digital disruption.
Traditionally, CFOs’ strengths tend to be defined in terms of their “left-brain” approach to rational, analysis-based decision-making. However, to build the trusted relationships necessary for a strongly connected leadership team, CFOs should also demonstrate “right-brain” capabilities. These are important for empathetic communication, inspiring and motivating people, and encouraging fair and balanced debate.
However, when CFOs were asked to identify two personal and leadership attributes that were critical to their future success in the role, only 5% of respondents stated “emotional intelligence” as a top choice, even though it is seen as an important component to recognizing and understanding other people’s emotions.
This could be problematic, as emotional intelligence is seen as an important quality in building stronger relationships with C-suite peers and developing a more connected leadership team. This ability to recognize and understand other people’s emotions is seen as a helpful relationship skill when leading productive debates and managing difficult conversations. It can also play a part in helping the CFO and leadership peers to “speak the same language” and create genuine engagement within the C-suite based on an open and empathetic leadership style. It can also be important in transforming perceptions of finance leaders. When respondents were asked which attribute people in their organization most commonly associate with the CFO, a top choice was that they are seen by others in a very traditional light – as “cost-focused and risk-averse.”
Transitioning long-term value from ambition to action
To move long-term value from aspiration to reality, CFOs should integrate financial and nonfinancial performance.
Across the world, there is a growing acceptance that a narrow focus on short-term profit targets – while it may benefit some stakeholders – can come at the cost to economic growth and longer-term returns. There is an increasing consensus that organizations should focus on providing long-term value for multiple stakeholders, including investors, employees, customers and communities.
The survey shows that CFOs accept their critical role in this strategic shift of emphasis – 82% of respondents said that “CFOs are increasingly seen by key stakeholders as the stewards of long-term value.” CFOs are also seen as strong proponents of the purpose-driven, multi-stakeholder capitalism that underpins a long-term value strategy.
While CFOs may be proponents of this philosophy, long-term value can still be a vague – even misunderstood – concept in organizations. Many organizations profess to being focused on long-term value while defaulting back to traditional financial indicators when it comes to measuring and communicating performance. This problem can be exacerbated by continuing economic pressures faced during challenging times, as well as the difficulties in producing trusted and effective nonfinancial reporting.
For example, the 2019 EY Corporate Reporting Survey found only 37% of large organizations (those with more than US$10 billion in annual revenues) provide performance reporting on culture-based KPIs, despite it being viewed as an important long-term value driver.
There may also be a gap between the long-term aspiration of CFOs and what is actually possible. For example, in the research, a group of finance leaders were identified who were particularly strong proponents of long-term value. However, when the cohort of “long-term value leaders” were asked what risks they felt posed the greatest threat to growth and long-term value, 44% pointed to digital risks such as cybersecurity. Only 9% were primarily concerned about environmental risk and 5% focused on cultural risk, despite both being significant threats to sustained long-term value creation.
The World Economic Forum (WEF) Measuring Stakeholder Capitalism initiative is one initiative that is designed to help CFOs explain in a consistent way how their investments in people, the planet, wider social prosperity and governance can create value for their stakeholders. EY teams collaborated with other major accountancy firms, non-governmental organizations (NGOs) and investors to develop and publish universal environmental, social and governance (ESG) metrics and disclosures that companies can report on regardless of their industry or region. These metrics and disclosures align to existing standards, enabling companies to report nonfinancial disclosures with common definitions and meaning. More than 120 members of the WEF’s International Business Council are expected to adopt these metrics, paving the way for wider adoption.
Long-term value is likely to move from aspiration to reality particularly if CFOs take the lead in embedding it into corporate reporting, organization culture and strategic decision-making.
Investors are raising the nonfinancial stakes
The importance that critical stakeholders place on corporates’ nonfinancial or environmental, social and governance (ESG) disclosures is driven home by the EY 2020 Climate Change and Sustainability Services (CCaSS) Institutional Investor survey. In this research, 72% of investors surveyed said they conduct a structured, methodical evaluation of ESG disclosures – a significant increase from 32% in 2018.
Reframing finance: smart, open and ready for a superfluid future
To succeed in a hyperconnected future, CFOs should better drive a smarter, more fluid and open finance operating model.
As the digital era takes hold, the performance of markets is fundamentally changing. New virtual markets are emerging as platform-based giants connecting buyers and sellers in a more seamless way. In the future, however, this “fluid” situation may evolve further into “superfluid” markets, as new technologies converge to eliminate even more inefficiencies and frictions.
In this future, it is likely that everything will be connected to everyone. Machines will transact autonomously with other machines, as well as directly with people. It is also likely that almost everything will be rentable as a service, and excess capacity is expected to fade away. Blockchain-enabled platforms will likely support decentralized, peer-to-peer commerce. While progress has been made in these areas, the COVID-19 pandemic has accelerated aspects of this technology transformation. As organizations and society were compelled to adopt changes, including remote working, virtual learning and online shopping, long-term trends such as human augmentation technologies are becoming nearer-term reality.
In this hyperconnected world, how organizations create value will likely shift from behind the walls of the company out into the network space. CFOs should look to reframe finance for this new reality. The finance function should become more open, with finance working as part of an extended ecosystem, in deeper collaboration both within the organization and externally.
Technology in finance76%
of survey respondents believe finance will increasingly partner with external parties to provide finance processes or activities requiring specialized knowledge or technology.
A more fluid operating model that extends beyond the enterprise’s four walls will likely be a key factor in enabling finance to play a central role in the connected markets of the future. Many finance leaders see this more open future becoming reality over the next five years: for example, more than three-quarters (77%) of respondents believe that, by 2025, finance IT will be cloud-native rather than on-premise, and 74% believe the function will be part of a blockchain-based ecosystem.
What will the open finance function of the future look like?
It will likely look very different from today’s finance function. It could be up to 50% smaller in terms of headcount, as well as more cost-efficient as low-value activities are automated. The central finance team will likely be small and focused on value-adding judgment and data-driven insight, while possessing new skills, such as IT and data science, alongside traditional finance and accounting skills. Many process-driven, regulatory and other reporting activities may not be handled in house but possibly taken on by experienced and accredited providers. As well as widespread use of cloud, robotic process automation (RPA) and AI technologies, blockchain would potentially facilitate new processes such as smart contracts, enabling finance teams to complete transactions more efficiently and securely across the business life cycle and the enterprise’s ecosystem partners.
Embracing a broader ecosystem of decentralized partners may be a key element of this transformation. This is partially for financial reasons, but also because of the speed, agility and high calibre performance that can come from an organization’s network of strategic partners. While CFOs are making increasing use of partnerships with external parties across a range of finance responsibilities, a potentially significant opportunity remains untapped. In fact, tax aside, fewer than one-third of finance functions are working with external partners on a range of finance responsibilities. As they look to drive progress in this area, finance leaders should not take a narrow approach focused on cost reduction. The partner strategy is more about quality – gaining access to intellectual property and advanced technologies – and allowing the organization’s finance team to focus its time on key value-creation and business-partnering activities.
It is important to maintain momentum, because there can be a “first-mover” advantage for those who can quickly establish these networks and ecosystems. However, embracing open finance may not be easy, as long-established habits can be tough to break, even though they can be important to success in a superfluid future.
CFOs should develop their “right-brain” skills, put finance at the heart of long-term value, and focus on trusted tech and new talents.
To successfully reinvent the role of the CFO and reimagine the finance function for the future, there are three suggested areas for CFOs to focus on:
1. Elevate emotional intelligence
The COVID-19 pandemic has been a significant disruptive challenge, but it has also brought about some positive changes, including leadership styles and a focus on workforce. As CEOs, CFOs and other leaders looked to protect their employees and deal with high levels of employee anxiety, many adopted more frequent, empathetic and human communication approaches. This has placed much more emphasis on emotional intelligence and empathy as critical leadership qualities. This is relevant not only for today’s COVID-19 pandemic situation but also for the future, as companies look to earn the trust of new generations of employees and multiple stakeholders. CFOs can elevate emotional intelligence to one of the most important attributes of their leadership philosophy and approach. This means pinning down what makes for a constructive and valuable peer relationship, approaching discussions with an open mind, and taking the time to share problems and challenges with other leaders.
2. Put the finance team center stage when it comes to reframing long-term value and nonfinancial reporting
Every day, CFOs perform a difficult balancing act in which they optimize and protect today’s value while also exploring new growth and long-term value. But the way in which organizations define, demonstrate and measure how they create value is changing, with many shifting from a focus on short-term to long-term value strategies. This means CFOs should seek to lead the development of a value framework that allows the organization to measure and communicate not only financial value but also other areas, such as consumer, human and social value.
CFOs should also aim to put the finance team in a more central role in building out the connection between the tangible and intangible assets contributing to long-term value creation. This involves establishing which KPIs are material to long-term value – both financial and nonfinancial. To achieve this, CFOs should look to promote closer collaboration between the teams involved in financial reporting and those involved in nonfinancial performance reporting, helping to instill discipline into nonfinancial reporting processes and controls to build confidence and trust in the numbers.
3. Provide the open finance function with a focus on trusted technology transformation and a new talent profile
New and innovative technologies that are capable of producing forward-looking and predictive intelligence – and that have trust built into them, both in terms of cybersecurity and data confidence – are likely to form a core part of the future finance function. But CFOs should also consider their talent base and partnerships, as well as their technology platforms and applications. As markets become more fluid in the future, talent will likely also become more fluid. The leading and brightest finance people will probably choose to build their affiliations with organizations that can develop their skills. Developing a future talent strategy for the function – based on continuous and dynamic learning – will likely be important to earning the long-term loyalty and commitment of creative and talented finance professionals while meeting the challenges of constant change and disruption ahead.
While the role of the CFO has arguably seen the most change of any C-suite leader over the last decade, its evolution continues to intensify and accelerate. At the same time, existing markets and competitive assumptions are potentially being swept aside, and finance leaders are likely having to grapple with a new emerging reality. CFOs should think beyond the constraints of today and reimagine a vision of the future to understand how they and their teams should change. To thrive today, CFOs should set their sights on the future.