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Understanding digital maturity in home care is critical to driving innovation, integration and future growth in Canada’s health system.
In brief:
- Canada’s shift to digital-first care requires a clear understanding of digital maturity in the home and community care sector.
- EY’s model assesses digital maturity and capabilities at both system and organizational levels to support tailored digital health strategies.
- Benchmarking digital maturity helps prioritize investments, close capability gaps and guide future governance and innovation efforts.
Canada is experiencing a paradigm shift in how care is delivered, with solutions favouring convenient and connected care in the home and community setting. As Canada continues to move toward a digital-first approach to enabling care delivery, system leaders and organizations must first understand baseline digital maturity through a capability-driven model.
While numerous digital maturity models exist today, few are designed to address the unique nuances, breadth of care, and variability in needs for the patient population in the home and community care sector.
EY has developed both a digital capability model focused on home and community care and has paired that with a digital maturity model to help assess the level of integration, digitization and innovation of the digital tools in use. The EY Digital Maturity Model can be applied at the systems-level or the organizational-level, both regionally and locally, as a point-in-time indicator to assess current state digital maturity through the lens of specific capabilities, allowing it to be tailored to Canada’s fastest growing health sector.
Understanding current-state digital maturity will allow stakeholders to benchmark their organization or jurisdiction, identify gaps, and prioritize areas for change while also defining future growth directions, including guiding digital health investments, governance and strategy.