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Office
Toronto, Canada
As a Partner at EY Studio+, Stephen leads Customer Experience and Commerce nationally, working with some of Canada's most complex organizations across financial services, technology, media and telecom, consumer and retail, and the public sector. His practice focuses on the hard problems — where customer friction is costing margin and commerce platforms aren't delivering on their potential.
He helps executives see those gaps clearly, then builds the programs to close them.
Stephen has spent over 20 years at the intersection of business strategy, design and technology. He leads high-profile digital transformation engagements spanning commerce platforms, enterprise CX programs and AI-enabled service delivery — with clients including some of Canada's largest retailers, telcos and financial institutions. Prior to joining EY in 2019, he was Founder and CEO of Filament Creative Inc., which became the national EY Design Studio.
How Stephen is building a better working world
“Every solution the EY Design Studio team co-develops with a client is a chance to help someone work a little better, connect a little easier and live happier. By putting users first, we help them achieve their goals. That makes us very proud and fuels the passion we have for design.”